Hi there! It sounds like you’re having trouble with your Kardia device not recording a graph. I’m here to help you with that!

Could you please let me know a bit more about what you're experiencing? For instance:
- Are you receiving any error messages?
- Have you previously managed to record graphs successfully?
- Is your Kardia device connected properly to your phone?

This information will help me guide you through the right steps to resolve your issue.

Nothing happens when I place my fingers on the cardia. I see nothing happing on my app

Thank you for that information! It seems like your Kardia device isn’t registering your fingers, which can be a bit troubling. Let’s go through a few steps to troubleshoot this together.

1. Check Device Position: Ensure that the Kardia device is positioned about 6 inches away from your phone’s microphone. Sometimes the placement can interfere with the readings.

2. Remove Phone Case: If you have a case on your phone, try removing it. Some cases can obstruct the microphone and affect the device's performance.

3. Bluetooth Connection: Ensure that Bluetooth is turned on for your phone. You can do this by going to your phone's Settings and checking if the Kardia app has Bluetooth permissions enabled.

4. Restart Your Device: Turn off your Kardia device and restart your phone. Then, open the Kardia app and try recording again.

5. App Permissions: Go to your phone's settings and navigate to the Kardia app. Check that it has the necessary permissions, like microphone access.

6. Check for Updates: Update both your Kardia app and your phone's operating system if updates are available, as newer versions may fix bugs related to connectivity or functionality.

If you’ve tried these steps and it still isn’t working, let me know. We may need to look into other possibilities, like device malfunctions. Also, you can refer to this support article for additional tips on signal issues.

Are you satisfied with the solution I provided?