[Recipe Keeper] Have Recipe Keeper pro on my Iphone, but cannot log into my account from my computer. help?

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Brenda Breitfelder
6 months ago In Recipe Keeper
Have Recipe Keeper pro on my Iphone, but cannot log into my account from my computer. help?

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Hi! Thanks for reaching out about your login issue with Recipe Keeper Pro on your computer. I’d love to help you get this sorted out.

To start, just to clarify: you can log into Recipe Keeper Pro fine on your iPhone, but when you try to log in on your Windows computer (using WebKit browser), it's not letting you in—is that correct? Are you seeing any specific error messages when you try to log in on the computer?

Meanwhile, here are some basic steps we can try to get you logging in on your computer:

1. Double-check your login credentials (email and password) on the computer to make sure they’re exactly the same as on the iPhone.

2. Try clearing your browser cache and cookies on your computer. Sometimes stored data can cause login problems.

3. Verify that your browser on the computer is up to date. WebKit-based browsers usually update automatically, but it’s good to confirm.

4. Try logging in using a different browser on your Windows computer, like Chrome or Firefox, to see if the problem is specific to your current browser.

5. Make sure your computer’s internet connection is stable.

If none of these steps work, let me know what error message or behavior you’re getting when trying to log in on the computer, and I’ll guide you further. Does that sound good?

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Brenda Breitfelder
6 months ago

Where do i attempt to log in? I keep getting prompted for payment

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Thanks for sharing that you keep getting prompted for payment when trying to log in on your computer. That’s a helpful detail.

Just to confirm, are you trying to log in via a browser on your Windows computer or through a Recipe Keeper app installed on your computer? The Recipe Keeper Pro version you purchased on your iPhone is tied to your Apple ID and device, so on Windows, the typical way to access your account and recipes is via the Recipe Keeper web version at https://recipekeeperonline.com, where you can log in with the same credentials you used on your iPhone.

Now, about the payment prompt: sometimes, if the system does not recognize your existing subscription or account, it might assume you need to purchase or upgrade. This can happen if:

1. You haven’t logged into the web version before with your Recipe Keeper account.
2. The account credentials entered on the computer do not match the ones linked to your Pro subscription on your iPhone.
3. There might be a syncing issue where the subscription status is not reflected on the web or in the Windows app.

Here’s what I recommend:

1. Visit https://recipekeeperonline.com on your Windows computer and click on the login/sign in option.

2. Use the exact email and password you use on your iPhone to log in.

3. If you haven’t set up a password (if you only use Touch ID or Face ID on iPhone), try resetting your password on the website using the "Forgot Password" option to create one for computer access.

4. Once logged in, your Pro subscription should be recognized and the payment prompt should disappear.

If you are using a Windows app version and not the website, make sure it’s the official Recipe Keeper app and that you are logged in with the right account.

If the problem persists, try logging out completely on all devices and logging back in again to refresh your subscription status. Sometimes toggling sign-in helps the system pick up your Pro account correctly3.

Could you please try this and let me know if you still see the payment prompt?

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