If you are experiencing a BorrowBox app login issue after entering your password, there are several possible causes and solutions:

Common Causes and Fixes:

- Incorrect Login Details: Double-check that you are entering your full library card number (sometimes without prefixes, depending on your library) and your correct PIN/password36.
- Expired or Blocked Library Account: If your library card has overdue items, outstanding charges, or has expired, you may be blocked from logging in. Renew overdue loans or contact your local library to resolve any account issues358.
- Forgotten Password/PIN: If you forgot your password or PIN, use your library's "Forgot your password?" or PIN reset feature. You will typically receive an email with instructions to reset it. Be sure to log out of the BorrowBox app completely before attempting to log in again with your new credentials28.
- Account Deletion or Glitch: There have been reports of accidental account deletions at BorrowBox, affecting user access. If your account no longer works and resetting the password or contacting the library does not help, you may need to register again. Be aware that you may lose previous reservations if your account was deleted1.
- App Glitches or Outdated App: Try fully logging out of the app, closing it, and restarting. If issues persist, uninstall and reinstall the app, or update to the latest version24.
- Maximum Borrow/Reserve Limit: If you have reached your quota of loans or reservations, you will not be able to borrow or reserve more titles until you return some items or cancel a reserve8.

Next Steps:

1. Reset Password/PIN (if needed):
- Use your library’s reset function online, or contact your library for assistance28.
2. Check Account Status:
- Ensure your library membership is current and that you have no overdue items or account blocks358.
3. Contact Library Support:
- If login issues persist after troubleshooting, contact your library's help desk for assistance. Many libraries can resolve account-specific issues directly58.
4. Report Technical Issues:
- If you believe the issue is with the app itself, you can report it directly through the BorrowBox app under Settings > Send Feedback, which will send a log report to BorrowBox’s support team5.

Note: Some technical issues may be temporary or due to larger system outages. If you have confirmed your account details and the problem continues, waiting a few hours and trying again may resolve the issue, or you may find updates from your library or at BorrowBox’s official support.