Hi! I understand that when you type something to the robot, it starts loading but never sends you a reply. Let's try to get to the bottom of this together.

To help me assist you better, could you let me know if this happens with all bots or just specific ones? Also, have you tried any fixes already, like restarting the app or your device?

Meanwhile, here are some initial steps to try on your Android 10 WebKit device:

1. Check your internet connection: Make sure you have a stable internet connection, preferably Wi-Fi or strong mobile data.

2. Restart the app: Close the CHAI app completely and then reopen it.

3. Clear cache: Go to your device Settings > Apps > CHAI app > Storage > Clear Cache. This often helps with loading or response issues.

4. Update the app: Check if there is an update available for CHAI in the Google Play Store. An outdated app version can cause loading problems.

5. Re-login: Log out of your CHAI account and then log back in.

If after these steps the problem persists, it might be an issue with specific bots or the server side. Sometimes the bot can get stuck in a loading loop due to backend troubles or bot-specific glitches.

Let me know how these steps go and share any details about which bots or conversations are affected. If needed, I can help you with deeper troubleshooting from there!

I tried all the solutions still it's not working

Thanks for letting me know you've already tried those steps. Since the basic fixes didn’t resolve the issue with the bot getting stuck loading, let's try some advanced troubleshooting tailored to your Android device and the CHAI app.

Here’s what we can try next:

1. Force Stop the App Completely:
Go to Settings > Apps > CHAI > Force Stop. Then, reopen the app and see if the bot responds.

2. Check App Permissions:
Sometimes, missing permissions can impact app functionality. Go to Settings > Apps > CHAI > Permissions and make sure necessary permissions (like Internet access and Storage if applicable) are enabled.

3. Test with a Different Network:
Switch from Wi-Fi to mobile data or vice versa. This can help rule out any network-specific issues or restrictions.

4. Check for Device Software Updates:
Make sure your Android 10 device is fully updated, as system updates can affect app performance.

5. Report Specific Bot Issues:
If the problem happens only with certain bots, there might be an issue on their end. You can try sharing the conversation’s link or error with us if there’s an option in the app (sometimes labeled "Share" or "Report").

6. Reinstall with Full Data Cleanup:
- Uninstall the CHAI app.
- Go to your device’s file manager and delete any leftover CHAI folders or files in storage if they exist.
- Restart the device.
- Reinstall the app from the Google Play Store.

If none of these steps resolve the loading problem, it’s possible there’s a backend or server issue affecting your account or device specifically. At that stage, the best would be to contact CHAI’s higher-level support directly at [email protected] with details like your device model, Android version, app version, and a description of the problem.

Meanwhile, if you want, I can also share a helpful step-by-step video guide on fixing such issues, which walks through similar troubleshooting for the CHAI app.

Please let me know if you want me to send that or if you need help with any of these steps! Are you satisfied with this solution so far?