Hi! I understand that the AustralianETA app is not recognizing your NFC on your WebKit browser with Android 10. Let’s start by confirming a few things to help narrow down the issue:

1. Is your device’s NFC feature enabled in the Android settings?
2. Are you using the official AustralianETA app or accessing the service via a browser?
3. When you attempt the NFC scan of your passport, where are you positioning your passport relative to your phone’s NFC sensor?
4. Have you tried restarting the app or device, or reinstalling the app if applicable?

A common fix reported is deleting and reinstalling the app to reset permissions and security prompts, which often clears minor NFC glitches and ensures the app has all necessary access1. Also, make sure the NFC chip scan area on the passport is properly aligned with your phone’s NFC sensor—sometimes slight repositioning helps.

If NFC is enabled and the app still doesn’t recognize it, please check your app permissions for NFC access and confirm you accepted all prompts when first launching the app.

Could you tell me more about what you’ve tried so far? This will help me suggest the best next steps.

I have double checked app setti is and given all permissions. I have Uninstaller, restarted, and reinstalled, restarted.

Thanks for letting me know the steps you’ve taken—including checking permissions, uninstalling, reinstalling, and restarting your device. Since those standard fixes didn’t resolve the NFC recognition issue, let’s try some more targeted troubleshooting:

1. Clear App Cache and Data:
On your Android 10 device, go to Settings > Apps > AustralianETA > Storage, then clear cache and clear data. This removes temporary files that may be causing conflicts.

2. Check NFC Settings Beyond Permissions:
Double-check that NFC is actually turned ON (Settings > Connected Devices > NFC). Also, some devices have an "Android Beam" setting related to NFC—ensure this is enabled if available.

3. Test NFC Functionality Elsewhere:
Try scanning another NFC tag or open another app that uses NFC (like Google Pay or an NFC reader app) to confirm your phone’s NFC hardware is working correctly.

4. Update Your Phone’s System Software:
Sometimes, bugs in Android system updates can affect NFC. Check for any available Android OS updates (Settings > System > System update) and install if available.

5. Use the Official App Instead of Browser:
Since you mentioned WebKit browser, sometimes browser-based NFC access can be limited. Using the official AustralianETA mobile app generally provides better NFC support.

6. Contact App Support if Issue Persists:
If none of these steps work, the problem may be with app compatibility on your device or an internal bug. You can reach out directly to AustralianETA support at [email protected] for specialized assistance.

Does your phone’s NFC work with other apps as a quick test? That will tell us if the problem is with the phone or the AustralianETA app specifically. Let me know how these go!