Hi there! I see you're having trouble opening the Australian ETA app on your Samsung S24 the day after registering. Let's get this sorted out together.

To start, could you please tell me if the app shows any error message when you try to open it? Or does it just not respond at all? Also, have you tried any steps to fix it yet, like restarting your phone or reinstalling the app?

While you answer, here’s a step-by-step guide to try:

1. Restart Your Phone: Sometimes a simple reboot can clear temporary glitches.

2. Clear the App Cache (if possible):
- Go to Settings > Apps > Australian ETA app > Storage > Clear Cache.

3. Uninstall and Reinstall the App:
- Delete the app completely.
- Restart your phone.
- Download and install the latest version of the app from Google Play Store.

4. Check Permissions:
- Make sure the Australian ETA app has permissions needed, especially access to storage and location, as these are often required.

5. Update Your Device Software:
- Go to Settings > Software update > Download and install any updates. Sometimes app compatibility depends on the latest OS patches.

Since you have a Samsung S24, which is a current and powerful flagship, it should be fully compatible. A reinstall often works, as some users reported needing to delete and then reinstall to fix such problems1.

Could you try these and let me know what happens? If the app still won't open, we can dig deeper. Also, please note if other apps are working fine or if you have any unusual behavior on your phone.

Are you happy to try these steps and update me?

Ok, will try and up date you later

Thanks for your patience! Regarding the Australian ETA app updates, the latest version (1.19.1) was released on October 27, 2025, and it includes faster processing and new language support, which suggests the app is actively maintained and improved3.

To make sure your app runs smoothly, please check that you have the latest update installed:

1. Open the Google Play Store on your Samsung S24.
2. Search for “AustralianETA”.
3. If an update is available, you’ll see an “Update” button — tap it.
4. After updating, try to open the app again.

If you already have the latest version and still face issues, it’s good to retry the troubleshooting steps I mentioned before: clearing cache, reinstalling the app, and verifying permissions.

The app charges a non-refundable AUD 20 fee for the service, so ensuring it works correctly is important1.

If problems persist even after updating and reinstalling, it might be worth checking if there are any current server issues or outages impacting the app, or contacting the support email: [email protected].

Let me know how it goes after updating the app. Are you able to open it after the update?