Hi there! I understand that you and your husband have been granted visas but you’re having trouble accessing them through the AustralianETA app on your iPhone. I’d like to help you get this sorted out.

To start, can you tell me a bit more about the issue? For example:
- Are you able to open the app without any error?
- Do you see any specific message or error when you try to access your granted visas?
- Have you tried logging out and logging back in, or reinstalling the app?
- Are you connected to Wi-Fi or using mobile data when trying to access the app?

Meanwhile, here are some straightforward steps that often help resolve access issues on iOS 18.7 for the AustralianETA app:

1. Check Permissions: On your iPhone, go to Settings > AustralianETA and make sure the app has permission to access Location and Camera if asked. The app sometimes needs this to verify identities.
2. Update and Reinstall the App: Check if the app is updated to the latest version in the App Store. If yes, try deleting it and reinstalling fresh.
3. Check Network Connection: Try switching between Wi-Fi and mobile data to see if network issues might be causing the problem.
4. Restart Your Phone: A simple restart often refreshes app behavior.
5. Clear Cache / Reload: This might not be a direct setting in the app, but logging out and back in can help refresh your visa information.

If the problem persists after these steps, it could be related to a temporary server issue with the app or syncing errors that need backend support.

Could you please confirm what you’ve tried and what kind of error or behavior you see? That way I can suggest the next steps or escalate if needed.

I can open the app but there is no where for me to login. It says no applications and no applicants.

Thanks for that detail—it helps a lot. So you can open the AustralianETA app on your iPhone, but it doesn’t show anywhere to log in and instead says “no applications” and “no applicants.” From what you describe, it sounds like the app isn’t displaying your granted visa information because it doesn’t recognize any existing application under your profile.

Here are a few potential reasons and next steps:

1. No traditional login exists on this app: The AustralianETA app typically doesn’t have a username/password login system like other apps. Instead, it links your visa applications through verification methods, usually involving your passport and email verification codes. So if you just open the app fresh without going through the process of entering your passport details or linking your visa, it might show as “no applicants.”

2. Linking your visa to the app: When you applied for your visa, you should have received an email confirmation with instructions and possibly a verification code to add your visa details into the app. If this step wasn’t completed or you skipped linking it, the app won’t show your granted visa status.

3. Check your email for verification steps: Please check the email inbox (and spam folder) you used when applying, and look for any emails from AustralianETA or the Department of Home Affairs that include a verification code or link to add your visa to the app. You need that verification process to have your visa appear inside the app.

4. Try manually adding your visa: Some versions of the AustralianETA app allow you to add your visa details manually by entering passport and visa grant numbers. Please look for an “Add Visa” or “Link Application” option somewhere in the app menus or settings.

5. Using a browser as an alternative: If the app isn’t linking your visas properly, you can also check your visa status online via the official Australian Department of Home Affairs website using your passport details and application reference numbers.

If after checking your email and trying to link your visa in the app you still see “no applicants,” there may be a syncing issue, or you might be using an older app version that doesn’t support this feature fully on iOS 18.7—reinstalling the app fresh might help if not already done.

Would you be able to check your visa grant email for any verification codes or instructions to link your visa in the app? Let me know what you find, and I can guide you through the exact linking steps!

If you prefer, I can also help provide the official links for checking visa status online as a backup.

Are you satisfied with this approach so far?