Hi there! I understand that when you try to make a transfer on your Access More app, it crashes as soon as you click "Proceed." Let’s work on getting this sorted out. Just to get a clearer picture, may I ask:

- Has this just started happening recently or has it been an ongoing issue?
- Are you connected to a stable internet network when you try this transfer?
- Have you tried closing and reopening the app or restarting your device already?

Meanwhile, here's a step-by-step approach we can try to fix this on your Android device (version 10):

1. Check Internet Connection: Ensure you have a strong and stable internet connection (Wi-Fi or mobile data). Sometimes poor connectivity causes apps to malfunction during transactions.

2. Clear App Cache:
- Go to your device’s Settings > Apps > Access More.
- Tap on Storage > Clear Cache.
This removes temporary data that might cause glitches.

3. Force Stop and Restart App:
- In the same App info screen, tap Force Stop.
- Then reopen Access More and try the transfer again.

4. Update the App:
- Check Google Play Store for any available updates for Access More. Sometimes bugs get fixed in new app versions.

5. Reinstall the App:
- If the above steps don't help, uninstall Access More, restart your device, then reinstall it fresh from the Play Store.

6. Check for System Updates:
- Go to Settings > System > Software Update to ensure your Android 10 is up to date.

If you have tried any of these already, please let me know which ones so I don’t repeat. If the problem persists, there may be some app-specific or account-related issue we need to look at more closely. In that case, I can guide you on how to contact Access More support directly via their email [email protected] or troubleshoot further.

How does that sound? Would you like me to walk you through any of these steps?

I have tried all this I even deleted the app and reinstall it is showing same thing

Thanks for letting me know you've already tried reinstalling the app and the other basic steps. Since the app still crashes when you click "Proceed" on transfers, let's explore some additional possibilities to narrow down the root cause.

Here are a few more advanced steps you can try on your Android 10 device:

1. Clear App Data (not just cache):
- Go to Settings > Apps > Access More > Storage > Clear Data.
This resets the app to its initial state and can fix deeper issues than cache alone.

2. Check App Permissions:
- Ensure Access More has necessary permissions like Storage, Phone, and Network.
- Go to Settings > Apps > Access More > Permissions and enable all relevant ones.

3. Disable VPN or Proxy:
- If you use any VPN or proxy, try turning it off because it can interfere with secure banking transactions.

4. Test on a Different Network:
- Sometimes, network restrictions or firewalls cause issues. Try making the transfer on a different Wi-Fi or mobile data network.

5. Look for Server Issues:
- Occasionally, the bank’s servers or services may be down or experiencing issues that cause the app to crash during important actions. You may check Access Bank’s official social media or announcements for outages.

6. Reset Network Settings:
- Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth. This will clear network-related settings that might be causing disruptions.

If none of these solve the issue, the problem could be specific to your account or a rare bug that only the Access More technical support team can resolve. You could contact them directly at [email protected] with this crash detail so they can investigate further from their side.

In the meantime, could you let me know if the crash happens only during transfers or in other parts of the app too? That detail might help pinpoint the cause.

Would you like me to guide you through clearing app data and checking permissions step-by-step?

I have done all this before deleting the app and installing back

Thanks for sharing that you’ve already done all those steps including reinstalling the app. Since the Access More app still crashes when you tap “Proceed” during transfers, and basic to advanced local fixes haven’t helped, this points more toward either a server/account-specific problem or a bug in the app version you have.

Here’s what I recommend next:

1. Check for Service Outages or Announcements:
Sometimes, transaction features may be temporarily affected by backend service issues. You can check Access Bank’s official channels like their website or social media pages for any announcements about outages or app problems.

2. Contact Access More Support Directly:
Since the issue persists despite all the troubleshooting, the best step is to reach out to Access More support at [email protected]. Provide them with details like:
- Your device model and Android version (you said WebKit on Android 10)
- The version of the Access More app installed
- Exact description of the problem (app crashes when you tap “Proceed” during transfers)
- The troubleshooting steps you’ve taken so far

They can check if there are account-related restrictions or internal issues on their side and escalate the matter if needed.

3. Try Using Web or Alternative Banking Channels Temporarily:
If your transfer is urgent, consider using Access Bank’s web-based online banking or visit an ATM or branch until the app issue gets resolved.

If you’d like, I can help you draft an email to Access More support detailing the problem, so it’s clear and comprehensive.

Does this approach work for you? Would you like assistance contacting Access More support?

Where to find customer support for Access More app issues?

You can reach Access More customer support through several convenient options:

1. Email Support: You can write to their support team at [email protected] for issues specifically with the app.

2. Phone Contact: Access Bank has a Contact Center you can call at 01-2702005 for real-time assistance.

3. Official Contact Page: For more contact options and support information, you can visit Access Bank’s official contact page here: https://www.accessbankplc.com/contact-us

These channels offer 24/7 assistance and can help resolve issues like app crashes or transaction problems you’re experiencing. If you want, I can help you draft a detailed message to send to support. Would that be helpful? 1 3

Access More customer care phone number

You can reach Access More customer care through the Access Bank Contact Center, which offers 24/7 support. Here are some phone numbers you can try:

- 0700 3000000
- 0700CallAccess

These numbers connect you directly to Access Bank’s customer support team who can assist with Access More app issues. For more contact options, you can also visit their official contact page: Access Bank Contact Us 1.

If you want, I can help you draft a message or guide you on what information to provide when you call. Would that be helpful?