Hi! I understand that your husband is having trouble logging into his Access More app after traveling to another country. Let me help you with that.

To better assist you, could you please share:
- The specific country your husband has traveled to?
- Whether he sees any error messages when trying to log in?
- If he was able to log in before traveling, and if anything changed like his phone number or device?

In the meantime, here are some common reasons and steps that can resolve login problems when accessing Access More abroad:

1. Network Restrictions or Geo-blocking: Sometimes banking apps restrict access from certain countries for security reasons. Using a reliable internet connection like Wi-Fi rather than roaming data might help.

2. VPN Use: If the app blocks certain countries, using a VPN set to your husband's home country might allow login. (If possible, test this carefully for security.)

3. App Version and Cache:
- Ensure the Access More app is updated to the latest version from Google Play Store.
- Clear the app cache and data by going to Settings > Apps > Access More > Storage > Clear Cache and Clear Data.
- Restart the phone and try logging in again.

4. Authentication Issues: Sometimes logging in from abroad may trigger extra security checks:
- Check if your husband is receiving any OTP (one-time passwords) or verification codes by SMS or email.
- If these are blocked or delayed, it might affect login.

5. Account or Security Lock: If there have been multiple failed login attempts, the account might be temporarily locked. Contacting Access More support directly could help in unlocking or verifying the account.

If these steps don’t help after you provide a bit more detail, I can guide you to the next best step or help you reach the right support team at Access Bank.

Are you able to check on these points and share any error messages or details you see? I’m here to assist!

He was logging in to the Access more app when he was in Nigeria but when he travelled to Libia he could not login again it keep giving him error message try again and when he tried to reset password he could not receive SMS nor email

Thanks for sharing those details. The fact that he can’t receive SMS or email for password reset while in Libya points to a likely issue with receiving messages abroad, possibly due to network restrictions or roaming settings affecting verification communications.

Here’s what I suggest to try next:

1. Check Network Connection & Roaming:
- Confirm his phone is connected to a mobile network in Libya and has roaming enabled. Without roaming, SMS from the home country could be blocked.
- Sometimes, network carriers in certain countries block international SMS or emails from banking services for security reasons.

2. Try Using a VPN:
- Have him connect to a VPN set to Nigeria (or his home country) and then try opening the app and resetting the password again. This can sometimes bypass geo-restrictions that block authentication messages abroad.

3. APN Settings Reset:
- Resetting the Access Point Name (APN) settings to default on his Android device can fix issues with SMS delivery abroad.
- To reset: Go to Settings > Network & Internet > Mobile Network > Access Point Names > Menu (three dots) > Reset to Default.

4. Alternative Contact Methods:
- If SMS and email reset are not working, contacting Access More customer service directly might be necessary. They can verify his identity and unlock the account or provide an alternate way to reset the password.
- You can reach out to Access More support via email at [email protected]. Explain the situation clearly including his travel and inability to receive OTPs abroad.

5. Local SIM Trial:
- If he’s using a Nigerian SIM card abroad, he might try using a local Libyan SIM card temporarily just to receive the messages or use internet access for VPN.

Please try these steps and let me know how it goes. I am here to help if further troubleshooting is needed or if you want me to assist reaching support. Does this plan sound okay?

My husband travelled to another country and could not login to his access more app again

Thanks for reaching out again about your husband’s Access More app login issue while abroad. Since he was logging in fine in Nigeria but is now getting a "try again" error in Libya, along with no receipt of SMS or email for password reset, it seems like a common case of geo-restriction or network restrictions affecting app access and message delivery when outside the home country.

Here’s a clear approach to try:

1. Check Network & Roaming Settings:
Make sure his phone has data and roaming enabled in Libya. Sometimes banking app SMS or emails don’t get through if roaming isn't active or supported fully by the carrier.

2. Use a VPN:
Because online banking apps sometimes block logins from unexpected countries to prevent fraud, try connecting his device to a VPN server located in Nigeria. Then attempt to log in or reset the password again. This often helps bypass geo-blocking.

3. Reset APN Settings:
On his Android 10 device, resetting the mobile network’s Access Point Name (APN) settings to default can sometimes restore proper SMS reception abroad. This is done in Settings > Network & Internet > Mobile Network > Access Point Names > Menu > Reset to Default.

4. Ensure App is Updated:
Double-check the Access More app is the latest version from the Google Play Store, as older versions might have compatibility issues.

5. Contact Access Bank Support Directly:
If the above steps don’t resolve it, please contact Access More support via email at [email protected]. Explain the travel and login issues, so they can verify and unlock access or provide alternative verification.

6. Try Local SIM or Wi-Fi:
If possible, using a local Libyan SIM or Wi-Fi connection might help receive verification codes or allow VPN usage for login.

These steps target the common causes of app access blocks abroad, from roaming and network blocks to app security controls on foreign logins. Let me know how it goes, and if you want I can walk you through any step or help draft the support message. Are you satisfied with this plan?