Hi there! I’m sorry to hear that your Access More app keeps closing when you try to proceed with a transfer. That must be really frustrating! Let’s try to figure this out together.

First, could you let me know if you've experienced similar issues with other apps, or is it just the Access More app? Also, have you tried any troubleshooting steps already, like restarting your device or reinstalling the app?

In the meantime, here are some simple steps we can take to try and fix the crashing issue:

1. Restart Your Device: Sometimes, simply restarting your phone can resolve app crashes.

2. Clear App Cache: Go to your device settings:
- Open Settings > Apps > Access More.
- Select Storage, then tap on Clear Cache. This can help if the app's cache has become corrupted.

3. Check Your Internet Connection: Ensure you're on a stable internet connection. A weak or unstable connection can cause the app to crash.

4. Update the App: Make sure your Access More app is updated to the latest version available in the Play Store.

5. Reinstall the App: If none of the above steps work, uninstall the app and then reinstall it from the Play Store.

Let me know what you've tried, and how it goes! If the issue persists, we can dive deeper into more advanced troubleshooting. Are you satisfied with the solution I provided so far?

I have re-started my device severally, updated the app, cleared cache, uninstalled and reinstalled the app twice and my internet connection is ok. I also discovered that my Access bank to Access bank transfer limit has been reduced and fixed at N20,000 in the dashboard but transfer limit for other banks remains as it was set by me

Thank you for providing that information. It sounds like you’ve done quite a lot already to troubleshoot the app, but I understand the transfer limit change is concerning.

Regarding the fixed transfer limit of N20,000 for Access Bank accounts, this could be due to several factors, including account settings or recent changes by the bank. It's not uncommon for banks to implement limits as a security measure to protect customers from fraud.

Here’s what I recommend:

1. Verify Account Settings: It could be beneficial to check if there are any restrictions on your account that might have been put in place. You can usually do this via the app under account settings or by contacting customer support.

2. Contact Access Bank Support: Since the transfer limit has changed, reaching out to Access Bank directly might be the quickest way to resolve the issue. They can provide specific information related to your account and why the limit is set at N20,000. You can reach them at the email: [email protected].

3. Check for Updates: Sometimes, issues like these can be resolved with updates from the bank. Keep an eye out for any notifications from Access Bank regarding service updates or changes in policies.

4. Adjust Transfer Limits: If you’re looking to adjust your transfer limit, check if there are options in the app or through a Bank service platform that allows you to increase your limits, as some transfers may be limited depending on your account type or usage history1 2.

If you've done these steps and the situation doesn’t change, I can assist further, but directly involving the bank’s customer support might yield the quickest results.

Are you satisfied with the information provided, or would you like to explore more options?

Access Bank app troubleshooting tips

It looks like you’d like some troubleshooting tips specifically for the Access More app. Here are some steps that should help if you're experiencing problems with the app:

1. Check Internet Connection: Ensure that you're using a stable internet connection. Sometimes a spotty connection can cause issues with app performance.

2. Clear App Data: If clearing the cache didn’t fix the issue, try clearing the app data as well. This can often resolve persistent problems. Go to Settings > Apps > Access More > Storage > Clear Data.

3. Check for App Permissions: Sometimes app permissions can cause issues. Go to Settings > Apps > Access More > Permissions, and make sure that all necessary permissions are granted.

4. Update Your Device: Make sure your Android operating system is up to date, as outdated software can lead to app compatibility issues. Check this in the settings under About Phone > System Updates.

5. Start the App in Safe Mode: If you suspect that other applications might be interfering with Access More, you can boot your Android device into Safe Mode to see if the issue persists. If the app works in Safe Mode, it’s likely an issue with a third-party app.

6. Contact Access Bank Support: If the above steps don’t resolve the issue, it might be best to reach out directly to Access Bank for further assistance. You can email them at [email protected] or check their support page here1.

7. Follow Online Resources: There are also helpful resources available online with specific troubleshooting steps for the Access More app. You might find these articles beneficial:
- Step by Step On How to Fix Access Bank Mobile App Not Working1.
- Why is My Access Bank App not Working2.

Let me know if you find any of these tips helpful, or if you would like further assistance on something specific. Are you satisfied with the solution I provided?