Hi there! I understand you're having trouble accessing iQIYI VIP despite having a Roku monthly payment through US Standard, with the last payment made on August 30th. Let's work through this together.

To start, can I confirm a couple of things with you?

1. When you try to access VIP content on your Kindle (Android 11), do you get any specific error messages or prompts?
2. Are you logging into iQIYI with the same account that was used for the Roku payment?
3. Have you tried logging out and then logging back in on your device?
4. Have you rebooted your Kindle or the Roku device if you use one in conjunction?

In the meantime, here’s a step-by-step approach that often helps with this type of issue:

1. Confirm Payment Status: Double-check that your Roku payment went through successfully and your VIP status is active. Roku Pay is the only payment method for iQIYI via Roku — sometimes payment processing may be delayed or fail silently.

2. Re-login: Log out of your iQIYI account on your Kindle device, then close the app/browser, reboot your device, and log back in to refresh the membership status.

3. Clear Cache/Data: Since your Kindle runs Android 11, go to Settings > Apps > iQIYI app (if installed) > Storage > Clear Cache. If you access via browser, clear the browser cache.

4. Check Account Locale and Device Compatibility: Make sure that your iQIYI account is set for US region and that your Kindle is compatible with the VIP content. Sometimes regional restrictions or mismatches cause access issues.

5. Test Another Device or Platform: If possible, try logging into your iQIYI account on a different device or directly on Roku TV to verify if VIP access works there.

6. Verify Roku Pay Subscription: Visit your Roku account online and confirm the subscription is current and active.

If after these steps VIP content still isn't accessible, there might be a sync delay between Roku Pay and iQIYI’s servers or a possible account linkage issue.

Would you like me to guide you through these steps in detail on your Kindle device? Also, if you have access to your Roku account details, that would be useful to check payment confirmations.

Looking forward to your reply!

I have had VIP it stopped working about 5 wks ago. Account thru roku shows payments made each month!

Thanks for confirming that your Roku account shows payments made regularly, but your iQIYI VIP access stopped working about 5 weeks ago. That helps narrow things down.

Since your VIP membership was purchased via Roku, here are some focused steps to restore your VIP status on your Kindle device:

1. Confirm You Are Logging in With the Correct Account:
iQIYI VIP membership is linked specifically to the account used for purchase on Roku and cannot be transferred. Please double-check that you are logging into iQIYI on your Kindle with the same account tied to your Roku VIP purchase. Sometimes users have multiple accounts, which can cause this disconnect1.

2. Log Out and Log Back In:
On your Kindle, log out of the iQIYI app or browser, then reboot your device. After it's powered back up, log in again with the Roku-linked account to refresh the VIP status9.

3. Check for Account Sync Delay:
At times, there may be a delay or syncing issue between Roku's payment records and iQIYI's VIP service servers. This can cause your VIP membership not to update properly on other devices. A clean re-login can help, but sometimes this requires support intervention.

4. Verify VIP on Roku Device Directly:
If you have access to your Roku device or Roku app, try logging into iQIYI there to see if VIP content works. This can confirm whether the VIP membership status is recognized within Roku itself, narrowing the problem to your Kindle device or account login.

5. Clear Cache (on Kindle Android):
If you are using the iQIYI app on your Kindle, go to Settings > Apps > iQIYI > Storage > Clear Cache. This can help refresh the app's status and potentially show your VIP access correctly.

6. Contact iQIYI Support:
If none of the above work, please consider contacting iQIYI support directly with your account and payment info. They can verify backend status and resolve syncing issues between Roku and iQIYI VIP service if needed2.

Would you like me to help you step-by-step with logging out and back in or clearing the cache on your Kindle? Or do you want assistance on how to reach out to iQIYI support? Let me know!

Are you satisfied with the solution I provided so far?

How do I reach iqiyi customer service? Is there a number to call so I can talk directly with someone

I see you'd like to speak directly with iQIYI customer service. While iQIYI primarily supports customers through online channels, there is a customer service phone number available that many users have used: +86 400 815 7171. This is a contact number for iQIYI support, although the availability of English-speaking agents might vary4.

Besides the phone number, here are some other helpful ways to reach iQIYI support:

1. In-App Support:
If you use the iQIYI mobile app, you can:
- Log into your account
- Go to "Me" > "Settings" > "Feedback" to submit your issue directly1.

2. Official Help Portal:
Visit the iQIYI international help website for FAQs and online customer service chat options:
https://intl-help.iq.com/m/?mod=us&lang=en_us&entry=h55.

3. Social Media:
You can also reach out via iQIYI’s official Facebook or Twitter pages, which sometimes respond to support inquiries3.

To sum up:
- Phone Number: +86 400 815 7171
- In-app Feedback form
- Official Help site with chat and FAQs
- Social Media outreach

If you'd like, I can walk you through submitting your issue via the app or navigating the help site. Would you like help with that?

Are you satisfied with the support options I shared?

The problem I have logging in is I don't remember password. Is it the same that I use for roku

Great question! Typically, your iQIYI account password is separate from your Roku account password. When you subscribe to iQIYI VIP via Roku, the payment is handled through Roku, but you still log into iQIYI with an iQIYI-specific account and password.

Since you don’t remember your iQIYI password, you’ll want to reset it. Here’s how to do that on your Kindle device or any device with internet access:

1. Go to the iQIYI login page or open the iQIYI app.
2. On the login screen, choose the option “Log in with Password” if applicable.
3. Look for the link/button that says “Retrieve Password” or “Recover Password.”
4. Follow the instructions to reset your password, usually by entering your registered email or phone number associated with your iQIYI account.
5. You will receive a verification code or reset link via email or SMS—use that to set a new password.
6. Once done, use this new password to log into iQIYI on your Kindle.

If you’re logged in through Roku devices, note that sometimes the password stored there may not match your iQIYI password, as Roku manages payments, not the iQIYI login credentials.

For detailed instructions, you can check the official iQIYI support page on password reset here:
How to change the account password?

Would you like me to guide you step-by-step through resetting your password right now?

Are you satisfied with this information?