Hi there! I understand you're having trouble with the iQIYI app freezing and then playing videos without audio on your iPhone running iOS 18.7. Just to make sure I have it right: does the freezing happen during playback, right before the audio cuts out? Also, is this happening with all videos or just specific ones? Any other app behaviors you've noticed would help me assist you better.

Meanwhile, here are some steps that usually help with these issues on iOS devices:

1. Clear the app cache:
Inside the iQIYI app, go to "My" at the bottom right, then "Settings," and look for "Clear Cache." Clearing this will remove temporary files that might cause freezing or audio glitches.

2. Restart the app and your iPhone:
Sometimes a simple restart can fix temporary glitches. Force close iQIYI and open it again. If that doesn't help, try restarting your iPhone.

3. Check for app updates:
Make sure your iQIYI app is updated to the latest version from the App Store.

4. Check your network connection:
A weak or unstable internet connection can cause freezing and audio lags. Try switching between Wi-Fi and cellular data to see if the issue improves.

5. Reinstall the app:
If the above don’t help, uninstall iQIYI and reinstall it. This can fix corrupted files.

If you’ve already tried these, please let me know, and we can dig deeper, like checking iOS audio settings, app permissions, or potential conflicts with other apps.

Are you ready to try these steps, or have you already done some of them?

It’s on my fire tv

Thanks for clarifying that you're using iQIYI on your Fire TV. That helps a lot!

The freezing and no-audio problem you're experiencing could be related to the app’s compatibility and performance on Fire TV devices. A heads-up: from recent information, iQIYI is reportedly not fully compatible with Fire TV Stick devices, especially non-HD versions, which can cause playback issues like freezing or audio problems1.

Here’s what I suggest for troubleshooting your issue on Fire TV:

1. Check for App Updates:
- Go to your Fire TV’s App Store, look for iQIYI, and update it if an update is available. Updates often include bug fixes.

2. Restart Your Fire TV:
- Restart your Fire TV device to clear temporary glitches affecting playback.

3. Clear the App Cache and Data:
- Go to Settings > Applications > Manage Installed Applications.
- Select iQIYI, then choose Clear Cache and Clear Data.
This resets the app to a fresh state without uninstalling it.

4. Check Fire TV Software Version:
- Make sure your Fire TV software is updated to the latest version by going to Settings > My Fire TV > About > Check for Updates.

5. Try a Different Device:
- If possible, test iQIYI on another device like your iPhone or a smart TV. This will help confirm if the issue is specifically with the Fire TV.

6. Reinstall the iQIYI App:
- Uninstall iQIYI from Fire TV, then reinstall it to fix any corrupted installation files.

7. Network Connection:
- Ensure your Fire TV has a strong, stable internet connection. Consider restarting your router if Wi-Fi is weak or unstable.

If the problem persists after trying these, it might be related to app compatibility limits on Fire TV devices. In that case, contacting iQIYI support directly through [email protected] could provide more tailored assistance or info about future compatibility updates.

Would you like me to guide you step-by-step through any of these troubleshooting actions?