Hello! I see that you made a payment for iQIYI VIP on August 30th but haven't received the VIP benefits yet. Let's get this sorted out for you.

To help me understand better:
- Did you make the payment through the iQIYI app, a website, or another platform?
- Are you currently logged into the same iQIYI account where the payment was made?
- Have you tried restarting the app or device since the payment?

Meanwhile, here are some steps to try to resolve this issue:

1. Log Out and Log In:
- Open the iQIYI app on your Kindle.
- Log out of your iQIYI account.
- Close the app completely.
- Reopen it and log back in with the account used for payment.
This refresh can often sync your VIP status.

2. Clear the App Cache:
- Go to your Kindle’s Settings > Apps > iQIYI.
- Select 'Storage' and choose 'Clear Cache' (avoid 'Clear Data' unless you can log back in easily).
- Restart the app.

3. Verify Payment Confirmation:
- Check your payment receipt or bank statement to confirm that the transaction completed successfully.
- Ensure that the payment method was not declined or pending.

4. Update the iQIYI App:
- Make sure your app is updated to the latest version from the Amazon App store or iQIYI official source.

5. Check for Pending Updates or Account Issues:
- Sometimes, VIP access might not activate instantly if the payment is still processing on iQIYI’s side.
- Visit the iQIYI Help Center and enter your account details to check subscription status: https://intl-help.iq.com/m/?mod=us&lang=en_us&entry=pc

If after these steps your VIP benefits still don't show, there might be an issue on the account or payment processing side. If so, you can contact iQIYI customer service directly at [email protected] for specialized assistance.

Please try these and let me know your results. I’m here to help you through this! Are you satisfied with this plan so far?

Pay thru roku to US Standard monthly

Thanks for sharing that you paid through Roku for the US Standard monthly subscription. That’s helpful to know! Since Roku handles the payment for iQIYI subscriptions on their platform, VIP activation is managed through Roku’s system—not directly through the iQIYI app on your Kindle.

Here’s what we can do next:

1. Confirm the subscription status in your Roku account:
- Sign in to your Roku account on a web browser or Roku device.
- Go to Manage your subscriptions at https://my.roku.com/account/subscriptions to verify that the iQIYI subscription shows as active.

2. Log into iQIYI app on your Kindle with the same credentials:
- Make sure you use the same iQIYI account that you linked or created through Roku.
- Sometimes, the VIP status won’t show if you log into a different account.

3. Restart the iQIYI app on your Kindle:
- After confirming the subscription, close the app completely.
- Restart the app to refresh your membership status.

4. Check for any Roku billing issues:
- Occasionally, a payment may not fully process or renew on Roku’s side. This would show up in your Roku subscription management area.

If after checking these points your VIP status still doesn’t reflect on the iQIYI app, the issue might be with Roku’s payment system syncing with iQIYI. That sometimes requires assistance from Roku support or iQIYI’s customer service.

For direct help, you can contact:
- Roku support via https://support.roku.com
- iQIYI support at [email protected]

Roku is the only payment method when subscribing through their device, which means your VIP activation depends on their system confirming your subscription first1.

Would you like me to guide you through checking your Roku account subscription, or any other step? Let me know!

This is for tv with. Roku stick

Thanks for clarifying that you’re using a Roku streaming stick connected to your TV for iQIYI. That helps me focus the support better!

Good news — the iQIYI app is fully compatible with Roku streaming devices, including Roku sticks. You can find and install the official iQIYI channel from the Roku Channel Store on your Roku device. This lets you watch popular Asian dramas, movies, variety shows, and anime series directly on your TV with Roku stick12.

Here’s how you can get iQIYI on your Roku stick:

1. Press the Home button on your Roku remote.
2. Go to Streaming Channels to open the Roku Channel Store.
3. Use the search function to look for iQIYI.
4. Select the iQIYI channel from the list and choose Add Channel.
5. After installation, open the iQIYI channel and log in with your iQIYI credentials.
6. Your Roku subscription VIP status should sync and allow you to watch premium content.

If you don’t see iQIYI in the channel store, please check the region settings on your Roku—sometimes content availability depends on your location.

Since you pay via Roku for subscription, once the channel is installed and you are logged in correctly, your VIP benefits should activate on the Roku stick app.

Would you like me to guide you step-by-step through installing iQIYI on your Roku stick, or help check your subscription status on Roku? Let me know!

Will it tell me my password?

Great question! The iQIYI app does not show you your current password for security reasons. However, if you have forgotten your password, you can easily recover or reset it. Here’s how:

1. On the iQIYI app login page, click the "Retrieve Password" or "Recover Password" option.
2. Follow the prompts to reset your password using your linked email address or mobile phone number.
3. You will receive a verification code or link to create a new password.
4. Set a new password and then use it to log in.

This way, you won't see your old password, but you will create a new one to access your account safely1 2.

If you want, I can guide you through this step-by-step on your Kindle device. Would you like that?

I never receive a verifacation code! Does my account have my right email

Thank you for the additional details! It sounds like you’re not receiving the verification code emails from iQIYI and now you want to confirm if your account has the correct email address linked.

Here's how you can check and troubleshoot this situation:

1. Verify the linked email on your iQIYI account:

- Since you may not be able to log in fully without the code, if you can access your account settings on any device where you are still logged in (like your Kindle or Roku app), go to Me > Settings > Account & Security > Email/Phone Number to see which email is associated.

2. Check your Email Inbox and Junk/Spam folder:

- Sometimes verification emails get filtered into junk or spam folders. Please check those folders in your email.

3. Ensure the email was entered correctly:

- A slight typo would prevent delivery. Make sure the email you linked is active, spelled correctly, and accessible.

4. Resend the verification code:

- On the login or password reset page, use the option to resend the verification code to your email.

5. If you can't access the account to check email:

- Unfortunately, if you don't have access to the linked email or phone number, account recovery may be difficult. You would need to contact iQIYI support with your account details to verify and update your contact info safely.

For detailed guidance about not receiving the verification code and email-related issues, iQIYI’s official help suggests these steps and more: https://intl-help.iq.com/m/v2/app/questionInfo/21363.html.

Would you like me to guide you step-by-step through checking or updating your email on the Kindle app? Or assist you in contacting iQIYI support to verify your account email? Let me know how you would like to proceed!

Not getting VIP ? Paid on Aug 30th!

Thanks for reaching out again about not receiving your VIP membership after paying on August 30th. Since you paid through Roku for the US Standard monthly subscription on your Roku stick connected to your TV, your VIP activation depends on Roku’s payment system syncing properly with iQIYI.

Here’s what I recommend doing next:

1. Verify your Roku subscription status:
- Log in to your Roku account at https://my.roku.com/account/subscriptions to check if the iQIYI subscription shows as active and paid.

2. Ensure you are logged into iQIYI on Roku with the correct account:
- Sometimes users have multiple iQIYI accounts, and VIP status only applies to the account linked to the subscription.
- On your Roku stick, open the iQIYI channel and confirm you are logged in with the Roku-linked account.

3. Restart iQIYI app on Roku:
- Quit and restart the iQIYI app on your Roku stick to refresh your account status and VIP activation.

4. Check for any billing or syncing delays:
- Sometimes, it takes some time for Roku's payment confirmation to reach iQIYI’s system.
- Wait a few hours and retry.

5. Contact support if issues persist:
- If the VIP benefits still don’t appear after verification, you may need to reach out to Roku support at https://support.roku.com since the payment is processed there.
- You can also contact iQIYI customer service at [email protected] for help syncing your account status after payment.

For more details and help, you can visit iQIYI’s official Help Center here: https://intl-help.iq.com/m/?mod=us&lang=en_us&entry=pc

Please try these steps and let me know how it goes. I’m here to assist you further until your VIP benefits are fully active. Are you satisfied with this plan so far?