Hi! I see you're experiencing an issue with the iQIYI app buffering and getting stuck at 33 percent on your iPhone running iOS 18.7. Let's work together to get this sorted out.

To start, can you tell me if this happens on all videos or just specific shows? Also, are you using Wi-Fi or cellular data for streaming? This info will help me tailor the troubleshooting steps.

In the meantime, here are some step-by-step solutions that often resolve buffering problems like yours:

1. Check Your Internet Connection
Ensure your internet is stable and fast enough. You can try streaming something else or run a speed test app to verify your bandwidth.

2. Clear the Cache in the iQIYI App
Sometimes cached data can cause playback issues. Here's how you can clear it:
- Open the iQIYI app
- Tap “My” at the bottom
- Go to “Settings”
- Find and tap “Clear Cache”
After that, try playing a video again.

3. Restart Your iPhone
A fresh reboot can clear temporary glitches.

4. Update the iQIYI App
Make sure you’re on the latest version of the app by checking the App Store.

5. Reinstall the App
If the above doesn’t help, delete and reinstall iQIYI to replace any potentially corrupted app files.

6. Toggle Airplane Mode On and Off
This resets your network connection without fully restarting your phone.

If the issue persists after these steps, let me know, and we can dive deeper—possibly into network settings, app permissions, or even account-related checks. Also, if you notice this buffering at the same point repeatedly, it might be server or content-specific, which we can investigate further.

Does this sound good? Have you tried any of these steps already?

Buffering and stuck at 33 percent. This is on my television using Roku

Thanks for letting me know you're using Roku TV—that’s helpful! The 33% buffering issue is something some Roku users encounter with various apps, and a few troubleshooting steps can often fix it. Let's try these targeted solutions for your Roku:

1. Restart Your Roku Device
- Go to Settings > System > Power > System restart
- Or unplug the Roku from power for about 30 seconds, then plug it back in.

2. Clear Roku’s Cache Using Remote Shortcut
- Press the following buttons on your Roku remote quickly:
Home (5 times) > Up (1 time) > Rewind (2 times) > Fast Forward (2 times)
- The screen will go black briefly, indicating the cache is cleared.

3. Check for iQIYI App Update or Reinstall
- Go to the Roku home screen, find the iQIYI app, press the * key button for options, and choose Remove channel.
- Restart your Roku, then add the iQIYI app again from the Channel Store.

4. Verify Network Connection Stability
- Ensure your Roku has a strong Wi-Fi signal or try connecting it via Ethernet cable if available.
- You can test network speed with a Roku network check: Settings > Network > Check connection.

5. Check for Roku System Update
- Go to Settings > System > System update > Check now to ensure your Roku OS is current.

These steps can resolve common buffering and stuck loading problems on Roku devices, including the 33% issue you've described1 7.

If after trying these the problem continues, it could be related to a specific issue with the iQIYI app version on Roku or possibly a server-side issue. In that case, I recommend contacting iQIYI support directly at [email protected], and they can investigate further on their end.

Let me know if you'd like me to walk you through any of these steps! Are you satisfied with this solution?