Hi! I see that after switching to your new phone, you’re having trouble connecting your RDFit device even after a factory reset. I’m here to help you get that sorted out.

To start, could you tell me a bit more about the issue? For example:
- Are you using the same phone number or account on the new phone?
- Have you installed the RDFit app fresh from the store on the new device?
- Is your phone’s Bluetooth turned on and has the watch been unpaired from the old phone first?
- Do you see the watch in your phone’s Bluetooth device list at all?

In the meantime, here are a few common steps for connecting RDFit to a new phone:

1. Bluetooth and Permissions:
- Make sure Bluetooth is enabled on your Windows device (your WebKit browser OS).
- Also, check in the RDFit app’s permissions that Bluetooth access is granted. Sometimes apps need explicit permission to access Bluetooth and location services on new devices.

2. Unpair from Old Device:
- If your RDFit device is still paired with your old phone, unpair it there first. This avoids connection conflicts.

3. Reinstall and Pair on New Phone:
- Uninstall RDFit app from the new phone and reinstall it fresh from the official app store to avoid cached data issues.
- Open the app, activate Bluetooth, and scan for your RDFit watch to pair it anew.

4. Reset Network Settings:
- Since you factory reset the watch, try also resetting the network settings on your phone (this usually clears saved Bluetooth pairings and network data). In Windows 10, this can be done via Settings > Network & Internet > Status > Network reset.

5. App and Firmware Updates:
- Ensure both your phone's OS and the RDFit app are fully up to date, including any firmware updates available for your RDFit smartwatch.

If you’ve tried all that and it still doesn’t connect, there might be an app or server-side issue or specific compatibility setting we can look into.

Let me know which steps you’ve already done exactly, and how the watch behaves during the connection attempt (any error messages or freezes). That way, I can guide you better toward a solution.

the phone number/account is the same, i installed the app from fresh, bluethoot is connected and finds the device bluethoot. Bluethoot is unpaired from old phone.

Thanks for the details! Since Bluetooth is on, the watch is visible, and you’re using the same account and the app was freshly installed, it looks like the devices are detecting each other but aren’t fully connecting within the RDFit app itself.

Here’s what we can try next to get the RDFit watch fully paired and syncing:

1. Confirm Bluetooth Connection in RDFit App:
Open the RDFit app and check for any notifications or prompts regarding device connection. Sometimes the app may show an exclamation mark or a “not connected” status if the watch isn’t properly linked, even if Bluetooth sees the device. Try tapping the device name inside the app to initiate pairing.

2. Check for Phone App Permissions:
Double-check the app permissions to ensure that RDFit has all necessary access:
- Bluetooth permissions
- Location permissions (Bluetooth scanning sometimes requires location access)
- Background app refresh or run permissions so the app can maintain connection.

3. Reboot Both Devices:
Sometimes a simple reboot resolves odd Bluetooth connectivity states. Turn off your RDFit watch and your phone, then power them back on and try pairing again in the app.

4. Try Manual Pairing Through the App:
In the RDFit app, sometimes there’s an option to manually search and select your watch instead of relying on automatic detection. Look for a "Add Device" or "Pair Device" option and follow prompts.

5. Check Watch Firmware Status:
If you can access the watch’s settings, check if there’s any pending firmware update. Occasionally, old firmware causes connection problems with newer app versions.

6. Review Bluetooth Cache/Data (Windows10):
Since your browser is WebKit on Windows 10, and you mentioned devices connect over Bluetooth, try clearing the Bluetooth cache on your PC:
- Open Settings > Devices > Bluetooth & other devices
- Remove/Delete the RDFit device from the list
- Restart the PC
- Re-pair the watch again through the app.

7. Alternative Pairing Approach:
Referencing RDFit’s own user help, it’s important that Bluetooth device name connections be done inside the app, not just the Windows Bluetooth settings because the app handles special data transfer and authorization1.

If after trying these steps the watch still doesn’t connect properly in the RDFit app, there might be a firmware compatibility or a server sync issue on their backend. In this case, it’s best to contact RDFit support at [email protected] with your device details.

Let me know how these steps go, and if you see any specific error messages or behaviors during pairing that we can diagnose further! Are you satisfied with this guidance so far?