Hi there! I understand you’ve been trying quite a few times since August to make a new tree in the Deco My Tree app, but keep running into an error message that says "please retr." Just to clarify, does the message show the full phrase "please retr," or could it be truncated from "please retry" or something similar? Also, does this happen immediately when you try to create a new tree, or after some time?

Meanwhile, based on this, here are some steps we can try to troubleshoot this issue:

1. Check your Internet connection: Make sure your Linux device with the WebKit browser is connected to a stable internet network since the app requires that to save and retrieve new trees.

2. Restart the Deco My Tree app: Sometimes just closing the app completely and reopening it can clear out minor bugs.

3. Clear browser cache and cookies: Since you’re using a WebKit-based browser on Linux, clearing cache may help remove problematic stored data that could interfere with the app’s functionality.

4. Try creating a tree with a different account or guest mode: If your user profile has a glitch, this could cause the error.

5. Check for updates: Ensure the Deco My Tree app or web version is up to date, as older versions might have bugs fixed in later releases.

6. If the problem persists, try resetting the app: I found a guide on how to reset the Deco My Tree app that might help clear persistent issues. It could be worth giving a look1.

Could you please confirm if you have tried these or if there's any specific step where it seems to get stuck? That way, I can help you better pinpoint the issue or provide more advanced solutions.

Are you also using the app via a web browser or do you have a dedicated application installed?

Let me know!

I've done all of those. I'm an app user. Still doesn't work

Thank you for letting me know you are using the app and have already tried the basic steps. Since the error persists after all those efforts, this suggests a deeper issue may be at play.

I checked the latest info on Deco My Tree app issues, and it seems that there have recently been ongoing problems reported by multiple users with creating new trees or even accessing existing ones. Some community feedback indicates that the developers might be aware but haven't fully resolved these issues yet2.

Here’s what I suggest next:

1. Check for any app announcements or updates: Sometimes apps have temporary outages or scheduled maintenance that prevent certain actions. Try visiting the official Deco My Tree website or their social media channels to see if there are any ongoing service issues.

2. Try creating the tree from a different device: To isolate if the problem is related to your app installation or device environment, use another phone or tablet if available and try to create a new tree there.

3. Reinstall the app: Although you might have updated, a fresh reinstall sometimes clears deeper glitches.

4. Contact Deco My Tree Support: Since the issue might be on their server or app-side, contacting their support team directly could give you a status update or personalized help. You can email: [email protected]

5. Alternative workaround: If the above isn’t viable immediately, some users have had temporary success creating new trees via the web version of the app (if available), before syncing to their mobile app.

If you want, I can help guide you through reinstalling the app or trying a web version if you can access it on your Linux system.

How does that sound? Would you like me to assist you with any of these steps?

Ive done all. still doesnt work

Thanks for your patience and the detailed info so far. Since you’ve tried all the common fixes—reinstalling, different accounts, switching devices, and so on—and the issue still persists when creating a new tree, it seems like the problem could be on Deco My Tree’s end or related to your specific account.

From what I found, quite a few users are currently reporting similar problems, and it looks like the Deco My Tree team has acknowledged a service disruption or bug impacting tree creation and access. They mentioned on their social media that a fix was expected within 24 hours, but some reports suggest the issue has lingered longer than that2.

Here’s what I recommend doing next:

1. Check official Deco My Tree channels—website, social media, or in-app announcements—for the latest status on outages or bug fixes. Sometimes these updates can take a few days to roll out fully.

2. Contact Deco My Tree support directly at [email protected]. Explain you’ve done all the standard troubleshooting and the problem is ongoing. They might be able to provide a timeline or escalate your case to developers.

3. Try the web version if you haven't yet, just to see if you can create a new tree there temporarily. Some users have had luck bypassing the app bug this way.

4. Wait for a patch or update if it is indeed a bug on their side. While it’s not ideal, these things occasionally take time especially with app infrastructure.

If you'd like, I can help you draft a support email or guide you to accessing the web version. Would that be helpful?

Are you satisfied with these next steps, or do you want me to dive into anything else right now?

make me an email for them

Certainly! Here’s a clear and polite email you can send to Deco My Tree support at [email protected] regarding your issue:

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Subject: Unable to Create New Tree – Persistent Error "please retr"

Dear Deco My Tree Support Team,

I hope this message finds you well. I am writing to report an ongoing issue I have been experiencing with the Deco My Tree app. Since August, I have repeatedly tried (around 5 times per month) to create a new tree, but I consistently receive an error message saying "please retr" (which appears to be truncated).

I have already tried the following troubleshooting steps without success:
- Restarting the app and device
- Clearing app cache and data
- Reinstalling the app
- Using different accounts and devices
- Checking for app updates
- Attempting creation through both app and any available web versions

Despite all these attempts, the issue remains unresolved, and I am unable to make new trees.

Could you please assist me in resolving this? If this is a known issue, I would appreciate any information on the expected timeline for a fix or any possible workarounds I could try.

Thank you for your attention and support. I look forward to your response.

Best regards,
[Your Name]

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Would you like me to help you with anything else related to sending this?

thx

Hi! I’d be happy to share some details about the Deco My Tree app features and what users think of it.

Features of Deco My Tree:
- Users can create their own virtual Christmas tree.
- You can share a link to your tree with friends and family so they can decorate it by adding ornaments or leaving festive messages.
- There's a "Top 100 Trees" dashboard that showcases the most decorated trees, adding a fun, competitive element.
- The app allows interaction by decorating friends’ trees as well.
- It supports customized festive tree styles to make each tree unique.

User Reviews & Ratings:
- The app currently has mixed to low ratings, around 1.8 to 2.3 stars out of 5 based on several thousand reviews on platforms like Google Play.
- While some appreciate the creative and social idea behind the app, others have reported bugs and issues, such as difficulty creating new trees or app crashes.
- The app community enjoys the messaging and sharing features but has noted instability in app performance at times.

If you want, I can also suggest some tips on how to best use the app or troubleshoot common issues you might encounter. Would that be helpful?

Google Play – Deco My Tree
Softonic Review
Uptodown Features

can you make a tree right now as of this moment?

I don't have the capability to create a tree myself, but I can guide you through the steps to create one right now using the Deco My Tree app or website if you’d like!

The basic features allow you to:
- Make your own virtual Christmas tree
- Share its link with friends so they can decorate it
- Decorate friends’ trees as well

If you want, I can help you start the creation process step-by-step on your Linux device or suggest using their web platform if you’re having trouble with the app2 1.

Would you like to proceed with that?