Hi there! I see you're having trouble creating a new tree on both the web and the Deco My Tree app. Thanks for sharing that you've tried everything already. Could you tell me what specific steps or actions you've already attempted when trying to create a new tree? Also, have you noticed any error messages or unusual behavior when the process fails?

This will help me better tailor the next steps to get you up and running.

no

Thanks for letting me know you haven’t seen any error messages or specific feedback when trying to create a new tree. Since it’s not working on both the web and app, this might point to a broader issue.

From what I’ve found, it seems Deco My Tree has been experiencing some ongoing service disruptions recently. There are user reports indicating that the app and web service have been intermittently down or not functioning as expected for some time now, with the developers acknowledging issues and promising fixes, but some users still waiting for a resolution even after several weeks1.

Here’s what I suggest to try next:

1. Check for Service Updates: Visit Deco My Tree’s official website or social media pages to see if there is any announcement about downtime or maintenance that could be affecting new tree creation.

2. Clear Cache and Cookies (on web): Sometimes old data can block proper interaction – clearing your browser’s cache can help. For WebKit on Linux, clearing browsing data from the settings might refresh the app experience.

3. Reinstall the App: On your Linux device or any other device, uninstall and reinstall the Deco My Tree app to ensure you have the latest version with any fixes.

4. Try a Different Network: Occasionally network or firewall settings (especially on Linux) can interfere, so try creating a tree on a different internet connection.

If after all that it still doesn’t work, it’s most likely an issue on the service’s end which can only be resolved by their team. You can reach out to [email protected] with details of your problem to check for any account or backend issues on their side.

Does any of that work for you? I can help guide you through clearing cache or reinstalling if you want. Let me know!

jelp me make email for them

Sure! I can help you draft an email to Deco My Tree's support team. From what I found, their help email is [email protected].

Here’s a simple, clear email you can send to describe your issue:

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Subject: Unable to Create New Tree on Web and App

Dear Deco My Tree Support Team,

I hope you are doing well. I am experiencing an issue where I am unable to create a new tree on both the web version and the Deco My Tree app. I have tried various troubleshooting steps, but the problem persists. There are no error messages, and nothing seems to work.

Could you please assist me in resolving this issue? I look forward to your guidance.

Thank you very much for your help.

Best regards,
[Your Name]

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Would you like me to help customize it further or add any other details?