Hi! I understand you're concerned that your Walgreens prescription refills are being processed at a different store in another state without your permission, and that the app seems to be making these changes automatically. That sounds unusual for sure. Let's try to get to the bottom of this together.

Could you tell me a bit more? For example:
- Are you using the Walgreens app to request refills, or are the refills being filled elsewhere without any action on your part?
- Have you noticed if your preferred store or pharmacy location settings changed in the app recently?
- Have you shared your Walgreens account or device with anyone else who might have adjusted your settings?

While I wait for your answers, here are some steps you can check and try:

1. Verify Preferred Pharmacy Location in the App:
Open your Walgreens app on your iPhone, go to the pharmacy or prescription section, and check which store is set as your default or preferred pharmacy. If it’s not the location you want, update it to your preferred Walgreens store manually.

2. Check Your Prescription Profile:
Sometimes prescriptions can be transferred between stores with your or your doctor’s authorization. Within the app or online account, look at your active prescriptions and which pharmacy is currently filling them.

3. Disable Auto-Refill Temporarily:
If you use the auto-refill feature, it might affect where prescriptions are sent. Temporarily disable auto-refills (if enabled) and request refills manually to control the pharmacy location.

4. Change Your Account Password and Check Security Settings:
To rule out unauthorized access, change your Walgreens account password and confirm that your contact info and linked devices haven’t been modified without your knowledge.

5. Contact the Pharmacy Directly:
Call your regular Walgreens location and explain the situation. Ask them to verify the transfer status of your prescriptions and ensure no unauthorized transfers have been made.

6. Reach Out to Walgreens Customer Service:
If you suspect account misuse or need a deeper investigation, contact Walgreens Pharmacy Help directly at [email protected] or call the pharmacy support number. They have access to your account details and can intervene.

Please try these steps and let me know what you find. I’m here to help you get this sorted out safely!

I am using the app for refills. I do not have auto refill. I have not used the New York store in two years when I open the app my preferred store is the Lemont store on State Street.

Thanks for sharing those details. It’s good to hear that your preferred store is set to the Lemont store and that you don't have auto-refill enabled. Since refills are still being filled out of state despite these settings, it suggests that something else might be happening with prescription transfers or account syncing.

Here are some targeted steps you can take next:

1. Confirm Preferred Store in Account Settings:
Even though the app shows Lemont as your preferred store, sometimes the account settings online or on other Walgreens platforms might differ.
- On your iPhone, open the Walgreens app and navigate to your profile or account settings.
- Look for an option labeled “My Walgreens Store” or “Preferred Store.”
- Use the “Change Store” button to reaffirm or reselect the Lemont store. This process ensures the account clearly recognizes your preferred store1.

2. Check Prescription Fill Location per Prescription:
- Within the app, go into the pharmacy or prescription list.
- Select individual prescriptions and see the pharmacy listed as the fill location.
- If any prescription is showing the New York store or a different location, there may have been an automatic prescription transfer.

3. Contact Your Regular Lemont Store Pharmacy Directly:
- Call or visit the Lemont store on State Street.
- Explain the situation, and ask if any prescription transfers or pharmacy changes have been made without your authorization.
- Pharmacy staff can clarify if prescriptions are being redirected and possibly reverse the transfer.

4. Review Account Security:
- Log into your Walgreens account online or via app and check for any recent changes or linked devices that you don't recognize.
- Change your account password to ensure security in case someone else accessed it.

5. Contact Walgreens Customer Service for Official Review:
- If the issue persists, Walgreens customer service can access internal account logs and pharmacy transactions to help you identify and resolve unauthorized transfers.
- You can reach them at [email protected] or by phone at 1-877-250-5823 for pharmacy help1.

Please try the above and let me know what you find. I’m here to assist you through any next steps! Are you able to check these settings now?

I have not had this problem up until about a month ago prior to that my prescriptions were being filled and refilled at the Lamont store. All of a sudden it started to transfer to New York.

Thanks for the extra context. Since your prescriptions were consistently filled at the Lemont store until about a month ago, and then suddenly started filling at the New York store without your action, it sounds like there might have been an automatic or manual prescription transfer that occurred unexpectedly.

Here are some possibilities and next steps:

1. Prescription Transfer between Walgreens Stores:
Walgreens allows prescription transfers between stores, but typically these require your or your doctor's authorization. Sometimes, the pharmacy might transfer stock to a different location due to inventory or logistic reasons, or if there was a request from your doctor or an insurance change. This could explain the sudden change3.

2. Check for Transfer Requests:
Call your Lemont Walgreens pharmacy and ask if any transfer requests were made on your prescriptions in the last month. They should have records if a transfer was requested or processed. This can help you confirm if a move occurred officially.

3. Transfer Back Your Prescriptions:
If the prescriptions moved without your approval and you want them back at Lemont, you can request a transfer back to your preferred store. Walgreens also has an online transfer process or customer support can assist with this1.

4. Verify Account and Contact Your Doctor:
Sometimes prescription changes come from your healthcare provider. You might want to confirm with your doctor if they requested any pharmacy change. Also, check your Walgreens account for any notices or messages about prescription status changes.

5. Contact Walgreens Customer Service:
If you still can’t pinpoint the cause or need official escalation, reaching Walgreens customer service or pharmacy help via [email protected] or their pharmacy support number is a good next step8.

Let me know if you want me to guide you through transferring your prescriptions back or any other help! Are you able to contact the Lemont store for their input?