Hello! I’m Pierre from Shutterfly support. I understand your Shutterfly app on your iPhone with iOS 18.6.2 isn’t uploading photos and also freezes when you use it. Let’s work through this together and get it fixed.

Can you tell me a bit more?
- Are you trying to upload any specific photo format or just standard ones from your Camera Roll?
- Have you noticed if the freezing happens right when selecting photos or during the upload process?
- Also, do you have a stable Wi-Fi or cellular connection when this happens?

Meanwhile, I’ll suggest some steps that often resolve these issues on iOS:

1. Check Camera Settings for Photo Format:
iOS 18 sometimes defaults your photos to the HEIC format, which can cause upload issues with some apps. To fix this:
- Go to Settings > Camera > Formats
- Choose Most Compatible instead of High Efficiency
This will make your iPhone save photos in JPG format, which is widely supported.

2. Restart the Shutterfly App:
- Swipe up from the bottom of your screen and pause to see your open apps.
- Swipe the Shutterfly app off the screen to force close it.
- Reopen the app and try uploading again.

3. Restart Your iPhone:
Sometimes a simple restart can clear temporary glitches.

4. Check for Shutterfly App Update:
Sometimes app updates fix bugs and compatibility issues, especially after iOS updates. Go to the App Store and check if the Shutterfly app has an update available.

5. Clear App Cache/Data if Possible:
iOS does not have a direct cache clear like Android, but you can try deleting the app and reinstalling it to clear any corrupted data.

6. Check Your Internet Connection:
Ensure you are on a strong Wi-Fi or have good cellular data. Uploading photos needs a stable connection.

If after these steps it still freezes or won’t upload, please let me know which step you got to and any error messages you see. Also, if your photos are very large or you select many at once, try uploading fewer at a time to see if that helps.

Would you like me to guide you step-by-step through these, or do you prefer trying on your own first?

The Shutterfly app will not upload photos from my iPhone. The app also freezes when I try to use it.

Hello again! I see the issue with the Shutterfly app freezing and not uploading photos on your iPhone with iOS 18.6.2 is a known one, especially after recent iOS updates. Let’s focus on the best steps to fix this quickly.

Since you mentioned it both freezes and won’t upload, here’s a refined step-by-step plan based on the latest info:

1. Set Camera Format to “Most Compatible”
This is a key fix many users found effective after iOS 18 updates:
- Go to Settings > Camera > Formats
- Select Most Compatible instead of High Efficiency (HEIC format).
This ensures photos are saved in JPEG, which is fully supported by Shutterfly and avoids upload issues1.

2. Force Close and Restart the Shutterfly App
- Swipe up from the bottom and pause to view open apps.
- Swipe the Shutterfly app off the screen to close it completely.
- Reopen the app and try uploading photos again.

3. Ensure Strong Internet Connection
- Make sure you have good Wi-Fi or cellular signal.
- If needed, toggle your Wi-Fi off and on or restart your router.

4. Update or Reinstall the App
- Go to the App Store and check if Shutterfly has an update. If yes, install it.
- If it’s already updated and still freezing, try deleting the Shutterfly app and reinstalling it to clear corrupted cache/data2.

5. Restart Your iPhone
A simple reboot often resolves app freezing problems.

6. Try Uploading Fewer Photos at a Time
Uploading a large number of photos simultaneously can cause the app to hang. Limit it to small batches.

If after these steps you still face freezing or failed uploads, please let me know what you observe: any error messages, how many photos you try to upload, or when exactly it freezes. We can then dig deeper or escalate if needed.

Would you like me to guide you step-by-step through any of these?