Hello! I see you're encountering the error "cannot read property 'scale' of undefined" in the SmartLife app. To better assist you, could you please tell me a bit more about when this error occurs? For example, is it happening when you open the app, try to control a specific device, or set up a new device?

Meanwhile, this kind of error usually means the app is trying to access a property called 'scale' on something that hasn't been properly loaded or defined yet. It could be due to an app glitch, corrupted data, or device communication issues.

Here is a step-by-step approach to troubleshoot:

1. Restart the App and Device: Close the SmartLife app completely and reopen it. Also, try restarting your Android device to clear any temporary glitches.

2. Check for App Updates: Go to the Google Play Store and see if the SmartLife app has any updates pending. Sometimes, bugs like this get fixed in updates.

3. Clear App Cache (on Android 10):
- Go to Settings > Apps > SmartLife.
- Tap on Storage.
- Hit "Clear Cache" (not clear data yet, to avoid losing settings).
- Reopen the app and check.

4. Remove and Re-add Problematic Device (if applicable):
- Remove the device causing the issue from SmartLife.
- Power cycle the device (like taking out batteries and reinserting, or unplug and plug back).
- Add the device again from scratch using the app’s instructions.

5. Reinstall the App:
- Uninstall the SmartLife app.
- Restart your device.
- Reinstall the latest version from the Play Store.
- Log in and try again.

If the problem persists after these steps, it might be related to the app's handling of device protocol versions or specific device data not being fetched correctly. That sometimes causes the app to try to access properties like 'scale' without a proper data object ready. In that case, I can check for more advanced solutions or escalate to the tech team for a fix.

Could you also let me know if this happens with all devices in SmartLife or only a particular one? And if you have any log or screenshot of the error, that might help too.

Are you okay trying these steps? Let me know how it goes!

After adding the device, when I click on it error is given

Thanks for the extra detail! So the error appears specifically after you add a device and then tap on it in the SmartLife app. That helps narrow things down.

This kind of "cannot read property 'scale' of undefined" error may point to an issue with how the app is loading or interpreting the device's information after addition—possibly a bug with the device data or the app’s handling of that device type.

Let's try these targeted steps next:

1. Confirm Network Compatibility and Region
- Ensure your device and phone are connected to a stable 2.4 GHz Wi-Fi network (some devices don’t work well on 5 GHz).
- Double-check your SmartLife account’s selected data center/region matches where your device was bought or should be operated. Mismatches here can cause device loading errors. You can find data center settings in the app profile or account settings.

2. Check for App Updates or Known Issues
- Open Google Play Store, look for any SmartLife updates and install them. Some device-specific bugs get fixed with updates.
- Occasionally, the app or devices have backend communication problems causing errors like this. You might check SmartLife's FAQ or Reddit forums where users report similar "failed to add device" or device loading errors1.

3. Remove and Add the Device Again
- Delete the problematic device from the app.
- Power cycle the device (turn off/on or unplug/replug depending on device).
- Add it again following the official instructions exactly, making sure your phone stays connected to 2.4 GHz Wi-Fi.
- Try to open the device after addition and see if the error persists.

4. Clear SmartLife App Data (more fully than cache)
- On your Android 10 device: go to Settings > Apps > SmartLife > Storage > Clear Data.
- This will reset the app, you’ll need to log in again, but it clears any corrupted saved data causing loading errors.

5. Use an Alternate Device or Account (if possible)
- If you have another phone or tablet, try logging in with your account and adding the device there to see if the same error occurs.
- This helps verify if the issue is device-specific or account-related.

If after these steps the error still shows up, it might be a specific app bug or device firmware compatibility issue. In that case, I recommend contacting SmartLife support or checking for firmware updates for the device manufacturer. Sometimes new firmware fixes these incompatibilities.

Would you like help walking through any specific step? Or want me to check if there are active server issues or software updates right now? Let me know!

Error cannot read property 'scale' of undefinied

Thanks for your patience! Based on the search results and the nature of this error—"cannot read property 'scale' of undefined"—this usually indicates the app is trying to access some property (in this case, 'scale') on a data object that hasn't been properly loaded or initialized. This often happens when device information isn't fetched correctly or there’s a mismatch in device firmware or app expectations.

Here are some tailored steps to try fixing this:

1. Check the device protocol or firmware version:
Some SmartLife-compatible devices, especially those controlled via Tuya protocols, can cause such errors if they use an unsupported or mismatched protocol version. If possible, check if your device has a firmware update and install it. Manufacturer apps or websites usually provide this info.

2. Remove IP parameter if using local device control setup (advanced):
For users employing local control apps or integrations (like Tuya API clients), omitting explicit IP addresses so the system auto-discovers the device has helped avoid similar 'undefined' property errors1.

3. Clear SmartLife app data completely:
Clearing only cache sometimes isn’t enough. Go to Android Settings > Apps > SmartLife > Storage > Clear Data, then re-login to the app. This resets local data that might be corrupted.

4. Reinstall the SmartLife app:
Uninstall and then reinstall to ensure you have the latest, uncorrupted version.

5. Add the device again after power cycling:
Remove the problematic device from the app, power cycle it (turn off/on or reinsert batteries), then add it anew, ensuring your phone is connected to a stable 2.4 GHz Wi-Fi network.

6. Avoid race condition bugs:
Sometimes the error happens because the app tries to access device data before it’s fully retrieved. Waiting a few seconds before tapping the newly added device can help.

If these steps don’t resolve the issue, it may be a bug either in the SmartLife app or in how the device's firmware advertises its data. It would be good to contact SmartLife support with your device model and app version for deeper troubleshooting.

Would you like me to guide you through any of these steps? Also, if you can share your device model and the SmartLife app version, that can help tailor the solution!