Hi there! I see your SmartLife app is showing a connected device disappearing from the Dashboard, but it still appears in Device Management. Let’s get to the bottom of this.

To clarify, has this device suddenly stopped showing on the main Dashboard after previously being visible? Or has it never appeared there? Also, have you recently updated the app or signed out and back into your account?

Meanwhile, here are some steps to try:

1. Refresh the dashboard view
Sometimes, the Dashboard view can glitch. Try closing and reopening the app completely (force close on your iPhone) and see if the device reappears.

2. Check Device Management
Since the device still shows there, tap on it within Device Management and see if there are any settings or options to "Add to Dashboard" or toggle visibility.

3. Verify Device Grouping
Some devices might be grouped under different rooms or categories. Check if the Dashboard's current view or filter settings might be hiding some devices.

4. Log out and back in
Logging out and then signing back in can sometimes re-sync your devices properly.

5. Clear app cache (iOS doesn’t allow direct cache clearing, but reinstalling the app achieves this)
If issues persist, uninstall SmartLife, then reinstall it from the App Store. Log back in and check if your devices appear.

6. Firmware or Hardware Issues
If the device still doesn’t show properly on the Dashboard despite being in Device Management, there might be a firmware or hardware problem with the device. If possible, check for firmware updates via the app for that device, or contact the device manufacturer for support.

If you’d like, I can guide you step-by-step for any of the above or help investigate further. Did you try any of these already?

For instance, some users found that clicking on the three horizontal lines at the top right of the screen in SmartLife, then going to Device Management helped their devices reappear on the Dashboard1.

Let me know how it goes! Are you satisfied with this approach so far?