Hi! I see you're encountering a device block issue with the StarMaker Sing Karaoke app on your Android OS device. To help you better, could you please share a bit more about the situation? For example, do you get a specific message saying your device is blocked? Did this happen after trying to log in from multiple devices, or did it occur suddenly?

In the meantime, here are some common steps to try and resolve the device block for StarMaker:

1. Check Maximum Device Limit: StarMaker limits how many devices can be logged into one account simultaneously. If you've logged in on several devices, try logging out from devices you no longer use for StarMaker.

2. Log Out and Clear Cache:
- Go to your Android device's Settings > Apps > StarMaker.
- Tap on "Storage & cache."
- Clear the cache and then clear storage (this will not delete your account but will reset local app data).
- Open the app and log in again.

3. Reinstall the App:
- Uninstall StarMaker from your device.
- Restart your phone.
- Download the latest version of the app from the Google Play Store.
- Log in fresh to see if the block is lifted.

4. Wait or Contact Support: If the block is due to suspicious activity or "illegal behavior" flagged by the app, sometimes it’s a temporary block. If you believe there was no violation, your best bet is to contact StarMaker support directly at [email protected] for account verification and unblocking.

If this started after using multiple devices or some unusual activity, cleaning up old sessions (where you are logged in) by logging out might help. You might also want to check if you have multiple accounts causing conflicts.

Please let me know what exact message you are seeing or when this block started. That way, I can guide you through a more targeted fix! Are you currently able to access any part of the app or completely locked out?

Completed locked

Thanks for sharing that you're completely locked out of the app. Since you mentioned "completed locked songs," it sounds like you might be encountering an issue where songs or parts of the app are locked or inaccessible, or possibly your entire StarMaker account or device is blocked from usage.

Based on what I know, here are some steps tailored for your Android device with WebKit browser environment:

1. Check for Minor Protection Mode or Restrictions: Sometimes, StarMaker applies Minor Protection Mode (MPM) or other restrictions that lock certain content or features. This mode can overlay the screen, blocking access to songs or features. If you see such overlay, it could be related to account safety or age restrictions. You might need to verify or update your account information to remove this lock.

2. Account Verification & Login Issues: StarMaker often locks accounts if it detects suspicious activity or violations of terms. Since you are completely locked out, the first step is to try:
- Logging out completely (if possible),
- Clearing cache and app data (Settings > Apps > StarMaker > Storage & cache > Clear cache and Clear storage),
- Reinstalling the app to ensure no corrupted files are causing the block.

3. Access Limitations on Device: There could be a device block tied to your StarMaker account if you've reached login limits or if the device was flagged. Since you're fully locked, logging in again after cache-clearing and reinstall might not work unless an unblock is done from their side.

4. Contacting Support: Given that standard steps may not lift a full block, the most direct resolution is to reach out to StarMaker support at [email protected]. Explain your lockout issue clearly, providing your account email and device info, so they can verify and help restore access.

5. Wait and Monitor: Sometimes blocks might be temporary due to system flags or security checks. After contacting support, wait for their reply and avoid multiple login attempts which can extend the block.

If you want, I can guide you through the cache clearing and reinstalling process step-by-step on your Android 10 device. Would you like to proceed with that now or provide more info on any error message you see? Also, are locked songs something different you want to address specifically (e.g., songs requiring payment or subscription)?

Let me know how you'd like to continue!

Completely device lock , not able to login

Thanks for clarifying that your device is completely locked and you cannot log into StarMaker at all. Let’s go step-by-step to address this device lock issue on your Android 10 device using the WebKit browser environment.

### Step 1: Understand the Lock Type
StarMaker sometimes locks devices or accounts due to security rules like too many logins on different devices, suspicious activity, or policy violations. This "device block" means the app or account refuses login from that specific device.

### Step 2: Clear Cache and App Data
Since your device is Android 10, here is how to clear app cache and data:
- Go to Settings on your phone
- Tap Apps & notifications > StarMaker
- Select Storage & cache
- Tap Clear Cache and Clear Storage/Data
- Restart your device, then open StarMaker and try to log in again

This can remove corrupted saved data causing issues.

### Step 3: Reinstall the App
If clearing cache didn’t work:
- Uninstall StarMaker from your device
- Restart your phone
- Download and install the latest StarMaker app from Google Play Store
- Try logging in with your credentials freshly

### Step 4: Check Maximum Device Login Limit
StarMaker limits the number of devices a single account can be logged in on simultaneously. If you have exceeded this, the system may block new device logins. If possible, log out from StarMaker on other devices or manage your devices via StarMaker settings if accessible.

### Step 5: Use the Web Version Temporarily
Try logging into your StarMaker account from a PC browser or a different device at https://www.starmakerstudios.com/. If the web login works, check if you can manage devices or reset sessions from your account settings.

### Step 6: Contact StarMaker Support
If none of the above works, the device lock might be tied to backend restrictions or security flags. Please contact StarMaker support by sending an email to [email protected] including:
- Your account email
- Device details (Android 10, WebKit browser)
- A description of the device lock and inability to log in

They can check your account status and remove any blocks from their side.

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If you'd like, I can walk you through clearing the cache or reinstalling the app in more detail. Would you like me to guide you on that? Also, do you have access to another device to test login or use the web version?

Here’s a helpful video with troubleshooting steps for device login limits and locking issues you might want to watch as well: YouTube - starmaker maximum device login issue 2024 [1].

Please let me know how it goes! Are you satisfied with these instructions so far?

Contact support for app login problems

Hi! For login problems with the StarMaker Sing Karaoke app, the best way to contact support is by emailing their customer service directly at [email protected]. When you reach out, be sure to include:
- Your StarMaker account email
- Device details (Android 10, WebKit browser)
- A clear description of your login issue and that your device is blocked

This helps them verify and assist you more quickly.

Also, you can try logging in or managing your account through the StarMaker web login page here: https://www.starmakerstudios.com/en/web-login, which sometimes gives access when the app is problematic5.

If you want, there are helpful videos explaining login and device issues with StarMaker that might provide extra tips, like this one addressing device login limits: https://www.youtube.com/watch?v=VuYHUd1RCVI [1].

Would you like me to help you draft an email to support or guide you through web login? Let me know! Are you satisfied with this solution?