Hello! I'm here to help you with the issue of your data disappearing from your StarMaker profile, including gifts received, your fan list, likes, and new hellos. Let’s figure this out together!

To start, could you please provide a bit more detail? For instance:
- When did you notice this data was missing?
- Have you recently updated the app or changed any settings?
- Are you experiencing any error messages or other symptoms?

Your insight will help me better understand the situation. Thank you!

Yes, it must have happened at the end of March, he started taking photos from April 1st. I wrote to starmaker or followed the instructions to restart the app to download the new version of the app I didn't clear all the cache because I have several drafts of songs waiting to be published and I was afraid of losing them, but I tried to prune the drafts by hand. But nothing has changed

Thank you for providing more details about the situation. Since you noticed the missing data at the end of March and have already tried restarting the app and pruning drafts without success, we can explore a few further steps together.

Here’s a step-by-step guide to help address the issue:

1. Check for App Updates: First, make sure that your StarMaker app is updated to the latest version. Sometimes, missing data can be due to running an outdated version. You can check for updates in the Google Play Store.

2. Clear Cache (Without Deleting Drafts): While I understand your concern about losing drafts, clearing the cache is often safe and can help refresh the app. Go to:
- Settings > Apps > StarMaker > Storage > Clear Cache.
This action will not delete your drafts or recordings.

3. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your profile data. To do this, go to the app’s settings and choose "Log Out." Afterward, log back in with your credentials.

4. Verify Internet Connection: Ensure that you have a stable internet connection as any disruptions can prevent the app from fully syncing data.

5. Contact Support: If the above steps do not resolve the issue, it may be beneficial to reach out to StarMaker's support directly for further investigation. You can email them at: [email protected], explaining your situation in detail.

Please let me know how this goes or if you need more assistance with any of these steps! Are you satisfied with the solution I provided?

Steps to clear app cache without losing drafts in StarMaker

To clear the app cache in StarMaker without losing your drafts, follow these steps on your Android device (WebKit, Android 10):

1. Go to Settings: Open the Settings app on your device.

2. Navigate to Apps: Scroll down and select 'Apps' or 'Apps & notifications' depending on your device.

3. Find StarMaker: Scroll down the list of apps and tap on 'StarMaker' to open the app settings.

4. Storage Options: Tap on 'Storage' within the StarMaker app settings.

5. Clear Cache: You should see an option for 'Clear Cache.' Tap this button. Clearing the cache will not delete your drafts or personal data; it will only remove temporary files that help the app run smoothly.

6. Restart the App: Once you’ve cleared the cache, exit the settings and reopen the StarMaker app. Check to see if your data is still intact and if the app is functioning better.

If you need more detailed visual guidance, you can refer to this YouTube video that demonstrates how to clear cache safely for StarMaker.

After following these steps, please let me know if there's anything else you need help with! Are you satisfied with the solution I provided?

Does clearing StarMaker cache affect saved drafts?

Clearing the cache of the StarMaker app will not affect your saved drafts. Cache files are temporary data that help the app run faster and more efficiently, but they do not include your personal data such as drafts. If you want to ensure you're safe, backing up your important data periodically is always a good practice.

For instance, you might want to consider exporting your drafts to a safe location or ensuring they are saved in your profile before clearing the cache. If you're interested, you can watch this YouTube tutorial that shows how to safely clear the unnecessary cache without losing your drafts.

If you have any other questions or need further assistance, please let me know! Are you satisfied with the solution I provided?

Steps to clear StarMaker cache safely

To clear the StarMaker app cache safely, follow these steps specifically for your Android device (WebKit, Android 10). Here’s a simple guide:

1. Access Device Settings: Open the 'Settings' app on your Android device.

2. Go to Apps: Scroll down and select 'Apps' or 'Apps & notifications'—this depends on your device's settings.

3. Locate StarMaker: Find and tap on 'StarMaker' from the list of installed applications.

4. Tap on Storage: Once you're in the app settings, tap on 'Storage.'

5. Clear Cache: You’ll see an option for 'Clear Cache.' Tap this option to clear the temporary files without deleting your personal data or drafts.

6. Restart the App: Finally, exit the settings and reopen the StarMaker app to see if everything is working well.

If you would like a visual demonstration, you can check out this helpful YouTube video, which shows the process of clearing cache safely while ensuring your data remains intact.

Feel free to let me know how it goes or if you have any other questions! Are you satisfied with the solution I provided?

Does clearing cache affect StarMaker user data?

Clearing the cache of the StarMaker app will not affect your user data or any saved settings. Cache files consist of temporary data that apps use to speed up processes, and clearing them can help improve app performance without deleting personal data like your drafts, account information, or other settings.

In fact, it's a safe practice to clear the cache regularly, especially when you notice any lag or issues in the app. It helps free up space and allows the app to run more smoothly. 1 2 3.

If you have more questions or need further assistance, feel free to ask! Are you satisfied with the solution I provided?