Hi! Thanks for reaching out. Just to make sure I understand clearly—you mentioned you bought the Duomo app and added it to your desktop, but when you click the icon, the app opens but the page inside won’t scroll, right? Could you let me know which desktop operating system you’re using (e.g., Windows or Mac)? Also, is the app opening fully and just not scrolling, or does it freeze or not respond at all?

Meanwhile, here are some initial steps we can try:

1. Refresh or Restart: Sometimes the app might not render correctly on first launch. Try closing the Duomo app completely and then reopening it.

2. Check for Scroll Bar & Mouse Input: Make sure your mouse or trackpad scroll is working in other apps, just to confirm the issue is with the Duomo app only.

3. Resize or Maximize the Window: If the app window is too small or in a maximized state that hides scroll bars, try resizing it or restoring it down and see if the scroll bar appears.

4. Update or Reinstall the App: Since you just installed it, there might be an update or reinstall can fix potential glitches.

If you’re on a browser version of the app on desktop, similar issues have sometimes been resolved by refreshing the page with Ctrl+Shift+R or clearing the browser cache, though this might differ for standalone desktop apps.

Let me know these details, and we can dig deeper! Are you using a browser or the native desktop app? And which operating system do you have?

Windows

Thanks for letting me know you're on Windows. One important point: it appears that the Duomo app you’re referring to is primarily available as a mobile app for iOS and Android, rather than a dedicated Windows desktop application. The official Duomo app is designed for iPhone and Android devices and does not have an official Windows desktop version at this time1 2.

Could it be that you’ve installed the iOS app on your iPhone (where it runs natively), but on your Windows desktop, you are using either some kind of emulator or a web shortcut? That could explain why the page won’t scroll properly or the app behaves unexpectedly.

Here’s what I recommend:

1. Use the iPhone app directly on your iPhone with iOS 16.7.11 where it is fully supported.

2. For your Windows desktop, instead of an app, you might want to visit Duomo’s web platform if available via browser at https://journey.goduomo.com/. This should work smoothly in Chrome, Edge, or Firefox.

3. If you insisted on running it on Windows as a standalone app, sometimes people use Android emulators (like BlueStacks or GameLoop) to run mobile apps on PC. In that case, the scrolling issue could be related to the emulator settings rather than the app itself.

Could you describe exactly how you installed or added the Duomo app icon on your Windows desktop? Did you download an installer, create a browser shortcut, or use an emulator? This will help me guide you with more precise steps.

Looking forward to your reply so we can get this working well for you!