Hi! I understand you're having trouble with the Drive Up & Go feature on your Jewel-Osco app—you can't notify the store when you're on your way or enter a parking spot number. Let's get this sorted out together.

First, could you tell me if this issue started happening recently, or has it been ongoing? Also, are you using the latest version of the Jewel-Osco app on your Mac OS X 10.15.7? Sometimes the app needs updating for full functionality.

In the meantime, here are a few steps that often help with Drive Up & Go issues:

1. Check Internet Connection: Make sure your Mac has an active and stable internet connection. A weak or intermittent connection can prevent the app from sending notifications.

2. Restart the App: Quit the Jewel-Osco app completely, then reopen it. This can refresh the app's connection to the service.

3. Verify App Permissions: Ensure the app has permission to access location services and notifications. On your Mac, go to System Preferences > Security & Privacy, then check under Location Services and Notifications.

4. Clear Cache and Cookies: If you are accessing Drive Up & Go through a web browser rather than the app, clear your browser’s cache and cookies, then try again.

5. Try Manual Contact: At some Jewel-Osco stores, if the digital feature isn't working, you can park in a designated Drive Up & Go spot and call the phone number on the parking sign to notify them of your arrival1.

If you've already tried these steps or if the problem persists, there might be a temporary issue on the store's side or the app's backend. Sometimes, server issues can cause this feature not to respond properly. I can check if there are any known outages or updates from Jewel-Osco if you’d like.

Let me know what you’ve tried so far or if you want me to check further for current issues. Together, we should get you back on track with Drive Up & Go! Are you satisfied with this direction so far?

Ongoing. We have notified Jewel Osco numerous times. We have updated the app, and all the procedures listed above. It's BROKEN!

Thank you for sharing that you've already updated the app and tried all the standard steps multiple times, and I can see how disappointing it must be that the Drive Up & Go feature is still not working. Given that this has been ongoing and you've reported it repeatedly to Jewel-Osco, it sounds like a deeper issue with the app or service itself.

I checked recent community and user reports, and it looks like others have experienced freezing and breakdowns specifically with the Jewel-Osco app after some updates recently, which might be related to your Drive Up & Go troubles1.

Here are a couple of additional steps to try at this point:

1. Reinstall the App: Delete the Jewel-Osco app completely from your device and then reinstall it fresh from the App Store. This can sometimes resolve deeper software conflicts.

2. Use an Alternate Device or Browser: Since you’re on Mac OS X 10.15.7, try accessing your account via the Jewel-Osco website through a different browser (Safari, Chrome, or Firefox) to see if you can complete Drive Up & Go tasks there temporarily.

3. Contact Support Directly: Since this seems like an ongoing backend issue, I recommend sending a detailed report including your OS, app version, and a description of the problem directly to Jewel-Osco Deals & Delivery support at [email protected]. Sometimes, escalation to their technical team gets faster resolution.

If none of these help, and because this appears to be a known app-side problem affecting multiple users, your best bet is to keep in touch with the app’s support and monitor for updates or patches fixing Drive Up & Go functionality.

Would you like me to help draft a detailed message to their support for you? Or assist with trying the website approach? Let me know how you would like to proceed!

Yes, please draft a detailed messate to their support for me.

Certainly! Here’s a detailed message you can send to Jewel-Osco Deals & Delivery support at [email protected] to explain the ongoing issue with Drive Up & Go:

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Subject: Urgent: Persistent Issue with Drive Up & Go Feature on Jewel-Osco App

Dear Jewel-Osco Deals & Delivery Support Team,

I am writing to report a persistent and unresolved problem with the Drive Up & Go feature on the Jewel-Osco app. Despite multiple updates to the app and following all the recommended troubleshooting steps—including verifying app permissions, ensuring a stable internet connection, clearing cache, restarting the app, and even reinstalling it—the issue remains.

Specifically, I am unable to notify the store when I am on my way, nor can I enter my parking spot number. This problem has been ongoing for quite some time and has significantly impacted the convenience of using the service. We have reported this issue numerous times to your team, but no resolution has been provided yet.

Here are the details of my environment for your reference:
- Device: Macintosh
- Operating System: macOS Catalina (OS X 10.15.7)
- App Version: [Please insert your current app version here]

Given that this appears to be a known problem affecting multiple users, I kindly request that your technical team investigate this issue urgently and provide an update or a timeline for a fix. If there are any alternative ways to access the Drive Up & Go functionality or workaround solutions while this issue is being resolved, that information would also be greatly appreciated.

Thank you for your attention and assistance. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]

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Would you like help with any additional details or how to send this? Also, if you want, I can provide the customer service phone number that you might call for quicker assistance: 877-505-4040 for Grocery Delivery & Pickup1.