Hi! I’m Alice Johnson, here to help you with your Jewel-Osco Deals & Delivery app login issue. Since you've been a long-time customer and this is the first time you've encountered this problem, let’s work through some straightforward steps to get you back in.

First, could you tell me a bit more about what happens when you try to log in? For example:
- Are you seeing an error message? If yes, what does it say?
- Is the login button unresponsive, or does the app freeze?
- Have you recently changed your password or account details?

Meanwhile, here are some initial steps that usually help with login problems on Jewel-Osco’s app:

1. Check Your Internet Connection
Make sure you are connected to a stable internet source—Wi-Fi or mobile data.

2. Restart the App and Device
Close the app completely, then restart your device and open the app again. This clears temporary glitches.

3. Clear App Cache or Reinstall
Since you’re on a Windows system with version 6.2 (which corresponds to Windows 8), if you are using the app via a Windows Store app or similar, try uninstalling and reinstalling it to clear any corrupted cache or files.

4. Double-check Credentials
Make sure your username and password are entered correctly. If you suspect the password is the issue, use the “Forgot Password” option to reset it.

5. Update the App
Ensure your app is updated to the latest version available for your platform.

If after these steps you still can’t log in, the issue might be with account settings or server-related. In that case, we can try other advanced steps or help you contact Jewel-Osco support directly.

Could you please try these steps and let me know what happens, especially any error messages or behaviors? That way, I can provide more targeted guidance.

Are you satisfied with this initial guidance, or shall we dive deeper?