Hi there! I’m sorry to hear you’re having trouble ordering food on the Jewel-Osco Deals & Delivery app. To get us started, can you tell me a little more about what happens when you try to place your order? For example, do you get an error message, does the app freeze, or does it just not let you add items to the cart?

Meanwhile, here are some simple things we can check together:

1. Make sure your app is updated to the latest version from the App Store since updates often fix bugs.
2. Confirm your internet connection is stable (try switching between Wi-Fi and cellular if possible).
3. Check that your Jewel-Osco account is logged in properly and your phone number is associated with your profile — this can affect deals and order processing.
4. Sometimes specific items or deals won’t allow online orders if the deal terms aren’t met or if the item isn’t available for delivery or pickup.

If you’ve already tried those, let me know what steps you’ve done, and we can dive deeper into the settings or find other solutions. Also, do you want to order for delivery or pickup? That might affect availability.

Looking forward to your details so we can get your order placed!

Can not add items online in cart

Thanks for the extra detail that you can’t add items to your cart. Let’s see what might be going on here.

Since you’re using an iPad with iOS 18.7, here’s a step-by-step plan to try:

1. Update the App: Please check if the Jewel-Osco Deals & Delivery app is fully updated via the App Store. Sometimes older app versions have bugs that cause issues like items not adding to the cart.
2. App Restart: Try force-quitting the app completely and reopening it. On iPad, swipe up from the bottom and pause, then swipe the app off the screen.
3. Clear App Cache: The app doesn’t have a visible “clear cache” button, but reinstalling the app effectively does this. So if the restart doesn’t help, delete and reinstall the app. This removes any corrupted data that might block the cart function.
4. Check Internet Connection: Ensure your iPad has a strong and stable internet connection—Wi-Fi or mobile data. A weak connection can cause add-to-cart actions to fail.
5. Try the Website: Sometimes the app can have temporary glitches. If you haven’t already, try adding items to the cart via the Jewel-Osco website at jewelosco.com on your iPad browser to see if the issue is the app specifically.
6. Limit on Items or Deals: Occasionally, certain deals or coupon clipping can interfere with cart additions, as some users have reported the app behaving oddly when coupon limits or multiple deals are active. Try temporarily disabling any coupons or deals and attempt adding items again.
7. Check Account Status: Make sure you’re properly logged in and the account is active. Sometimes if the account isn’t fully synced, actions like adding items may fail. Logging out and back in can help.

If after these steps you still cannot add items to the cart, it might be related to a temporary system or server issue on Jewel-Osco’s side, which has caused similar complaints from other users before. In that case, I can help escalate or provide contact info for further support.

Would you like me to guide you through reinstalling the app or checking your account status now? Or have you tried any of these steps already? Let me know!

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