Hi! I’m sorry you're having trouble with the 'Continue' button not working when trying to check in via the AirAsia MOVE app. To get this sorted out, I want to ask a couple of quick questions first:
1. Are you using the AirAsia MOVE app on your WebKit browser on Windows 10, or is it a different device? 2. Have you tried any steps already like refreshing the page, restarting the app/browser, or clearing cache and cookies? 3. Is your internet connection stable while attempting the check-in?
Once I have this info, I can guide you through some targeted troubleshooting steps to fix this. In the meantime, here’s a basic troubleshooting flow that usually helps with this kind of issue:
1. Refresh or Restart: Sometimes a simple refresh or closing and reopening the app or browser resolves temporary glitches. 2. Clear Cache and Cookies: Cached data can interfere with button functionality. You can clear your browser cache by going to your browser’s settings → Privacy and security → Clear browsing data → select cache and cookies → then clear. 3. Check for App or Browser Updates: Make sure your browser or AirAsia MOVE app is updated to the latest version, as older versions might have bugs that were fixed. 4. Try Incognito or Private Mode: Open a new private browsing window and try checking in again. This disables extensions and cached data. 5. Different Browser or Device: If possible, try checking in from a different browser or device to see if the problem is specific to WebKit on Windows. 6. Stable Internet Connection: Verify you have a stable internet connection without interruptions.
If these don’t work, there may be issues on the AirAsia server side or with your booking information. Let me know about the questions above and what you’ve already tried, and I’ll help you from there!
Also, if you want, a temporary workaround might be to try the AirAsia website on a different browser or device for check-in while we troubleshoot the app issue.
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi! I’m sorry you're having trouble with the 'Continue' button not working when trying to check in via the AirAsia MOVE app. To get this sorted out, I want to ask a couple of quick questions first:
1. Are you using the AirAsia MOVE app on your WebKit browser on Windows 10, or is it a different device?
2. Have you tried any steps already like refreshing the page, restarting the app/browser, or clearing cache and cookies?
3. Is your internet connection stable while attempting the check-in?
Once I have this info, I can guide you through some targeted troubleshooting steps to fix this. In the meantime, here’s a basic troubleshooting flow that usually helps with this kind of issue:
1. Refresh or Restart: Sometimes a simple refresh or closing and reopening the app or browser resolves temporary glitches.
2. Clear Cache and Cookies: Cached data can interfere with button functionality. You can clear your browser cache by going to your browser’s settings → Privacy and security → Clear browsing data → select cache and cookies → then clear.
3. Check for App or Browser Updates: Make sure your browser or AirAsia MOVE app is updated to the latest version, as older versions might have bugs that were fixed.
4. Try Incognito or Private Mode: Open a new private browsing window and try checking in again. This disables extensions and cached data.
5. Different Browser or Device: If possible, try checking in from a different browser or device to see if the problem is specific to WebKit on Windows.
6. Stable Internet Connection: Verify you have a stable internet connection without interruptions.
If these don’t work, there may be issues on the AirAsia server side or with your booking information. Let me know about the questions above and what you’ve already tried, and I’ll help you from there!
Also, if you want, a temporary workaround might be to try the AirAsia website on a different browser or device for check-in while we troubleshoot the app issue.
Are you fine with starting with these steps?