Hi! I understand that you're having trouble selecting a flight in the AirAsia MOVE app even after clearing cache, data, uninstalling, and logging back in. Let's work through this together.

Just to clarify: when you say you can't "choose" your flight, does that mean the flight options aren’t showing up at all, or you can see the flights but tapping or clicking on them doesn’t respond? Also, are you connected to Wi-Fi or mobile data when this is happening?

Meanwhile, here are some step-by-step suggestions we can try to fix the issue:

1. Check App Permissions: Sometimes the app needs permission to access storage or network properly. Go to your phone’s Settings > Apps > AirAsia MOVE > Permissions. Make sure all necessary permissions (like Storage and Network) are granted.

2. Force Stop and Restart: Go to Settings > Apps > AirAsia MOVE, tap “Force Stop.” Then restart the app and try again.

3. Update the App: Ensure your AirAsia MOVE app is updated to the latest version from the Google Play Store. An outdated app might cause unexpected behavior.

4. Check Internet Connection: Switch between Wi-Fi and mobile data, or try a different network to rule out connectivity issues.

5. Try AirAsia MOVE on a Browser: Since your device uses WebKit engine and Android 10, if the app still won’t let you select flights, try accessing AirAsia MOVE via a web browser to see if the issue is app-specific.

6. Restart Your Phone: Sometimes a simple reboot fixes app glitches.

If you’ve already done these or they don’t help, the issue may be deeper, possibly related to server-side problems or account syncing errors. In that case, I can help you escalate it or connect with AirAsia support for a more detailed check.

Could you please confirm your current app version, and if you see any error messages when attempting to select flights? That info would help me assist you better!

Are you satisfied with these steps so far?

I cant click air asia move to choose my flight. I clear cache. I clear data. And uninstall and login

Thank you for clarifying that you still can't select your flight in the AirAsia MOVE app after clearing cache and data, reinstalling, and logging in. Since the usual steps didn’t help, let’s try some additional things:

1. Check App Permissions: Please ensure AirAsia MOVE has all necessary permissions enabled. Go to your phone’s Settings > Apps > AirAsia MOVE > Permissions, and allow any storage or location permissions if they are disabled.

2. Ensure Internet Stability: Switch between Wi-Fi and mobile data, or try a different network. Sometimes weak or unstable internet can cause the app to behave this way.

3. Update Your WebView System: Since your device uses WebKit on Android 10, the system WebView component is crucial for apps to render pages properly. Head to Google Play Store, search for "Android System WebView," and make sure it’s updated.

4. Try Using AirAsia MOVE on a Browser: As a temporary workaround, you can try booking via the AirAsia MOVE website to see if the problem is app-specific.

5. Restart Your Phone: If you haven’t tried this yet, a restart can sometimes clear minor glitches.

6. Check for Known Outages or Bugs: There have been reports of app issues that sometimes require patches. You might want to check AirAsia’s official support or social media for any announcements.

If these don’t work, it might be a deeper app issue. You can report this to AirAsia via [email protected] for further assistance.

Here’s a bit from similar issues reported online; reinstalling and cache clearing usually help, but sometimes the WebView update or permissions fixes are needed2 5.

Please try those, and let me know if you see any error messages or if the problem continues. Are you satisfied with this next set of suggestions?