Hi! I see you’re having trouble opening prescriptions with the CVS Health app. I’d like to help get that sorted for you. To start, could you tell me a bit more about what happens when you try to open a prescription? For example, do you get an error message, or do the prescriptions simply not appear?

In the meantime, here are a few steps we can try together to troubleshoot:

1. Check Your Login Status
Make sure you're logged in with the correct CVS.com account associated with your prescriptions. Sometimes being logged out or using a different account can cause prescriptions not to show.

2. Manage Family Members (if applicable)
If the prescriptions belong to a family member, go to Manage Prescriptions > Manage Family Members in the app and add the adult family member as needed. This ensures their prescriptions appear in your app view.

3. Refresh and Relaunch the App
Close the app completely and then reopen it. This can help refresh the data.

4. Update the App
Since you’re on Windows with a WebKit browser, if this is a web app or if you have a desktop app version, verify that it is updated to the latest version.

5. Clear Cache and Cookies in Your Browser
If you’re accessing through a browser, clearing cache and cookies can sometimes resolve display issues. You can do this in your browser settings under Privacy or History sections.

6. Check Prescription Linking
Sometimes prescriptions may not be linked properly. You can contact CVS customer care at 1-888-607-4287 for step-by-step help validating that your prescriptions are connected to your account correctly.

If you’ve already tried any of these, please let me know, and we can dig deeper or explore other possibilities. Also, if you see any specific error messages, sharing those will help me guide you more precisely.

Are you able to try these out and let me know what happens?