Hi there! It sounds like your child tried to send a friend request via Messenger Kids, but the request isn’t showing up on the parents’ phones, even though the app says the request has already been sent. Let’s work through that together.

To help figure this out, may I ask:
- Have both parents checked their Messenger Kids app or the connected Facebook app for pending requests?
- Are the parents’ apps updated to the latest version?
- Has either parent tried restarting their device or logging out and back in?

Meanwhile, here’s a step-by-step approach to troubleshoot this issue on your Windows device with WebKit browser:

1. Check Notification & App Settings:
Ensure notifications for Messenger Kids are enabled on the parents’ devices. Sometimes, requests get sent but alerts are disabled, so they may not notice them.

2. Verify Connection and Log Ins:
On parents’ accounts, log into the Messenger Kids dashboard via the Facebook app or Facebook.com and check if there are any pending friend or authorization requests.

3. Force Sync or Refresh:
Close the Messenger Kids app on the parents’ phones completely (force close) and reopen it to refresh the request list.

4. Restart Devices:
Restart both the child’s and parents’ devices to clear any temporary glitches.

5. Check for Pending Requests on the Child’s Side:
On the child’s Messenger Kids app, confirm if the friend request is still showing as “sent” or “pending.” If it does, try withdrawing or canceling the request and sending it again.

6. Ensure Parental Controls Are Not Blocking Requests:
Sometimes existing parental controls or account settings may block friend requests from being received or approved. Double-check these settings on the parents’ accounts.

7. Update the Apps:
Make sure both the parents and child have the latest version of Messenger Kids installed.

If after these steps the friend request still isn’t appearing on the parents’ phones, it may be helpful for the parent to log out of Messenger Kids or Facebook on their device and log back in, as this can help sync new data.

Would you be able to try these steps for me? If you’ve already done some of them, do let me know which ones, and we can dig deeper from there.

Are you comfortable checking these for me now?

nope did not work

Thanks for letting me know the initial steps didn’t work. I understand the friend request still isn’t showing up on the parents’ phones even though it says it’s already sent.

Let me share a few additional steps that have helped others with similar Messenger Kids app issues, especially related to requests not appearing:

1. Uninstall and Reinstall Messenger Kids:
On both the child’s and parents’ devices, uninstall the Messenger Kids app, then restart the devices, and reinstall the app. This often clears any corrupted cache or data that might be causing synchronization problems.

2. Clear Cache and Data (If Applicable):
Since your child is using the app on Windows with a WebKit browser, try clearing the browser cache and cookies related to Messenger Kids. This helps reset the session and can resolve stuck requests.

3. Review Third-Party Parental Control Apps:
If the parents use any third-party parental control apps (like Bark or others), sometimes these can interfere with Messenger Kids notifications or requests. Double-check that Messenger Kids is allowed fully in those apps.

4. Try Parent Authorization via Facebook:
Sometimes friend requests or authorizations get stuck if the parent’s Facebook account hasn't fully authorized the child’s Messenger Kids profile. Have the parent log into their Facebook account on a desktop browser, go to the Messenger Kids parental controls section and see if there’s any pending approval or authorization.

5. Check for Pending Requests via Facebook Web:
Ask parents to visit https://www.facebook.com/messenger_kids/ on their desktop browser, log in with their Facebook accounts linked to Messenger Kids, and look for friend requests or pending approvals that might be easier to see outside the app.

6. Network Connectivity:
A stable network is important for synchronization. Confirm that both child and parent devices have solid internet connection. If possible, switching from Wi-Fi to a wired connection or vice versa can sometimes help.

7. Contact Messenger Kids Support Directly:
If the issue persists, you can reach out directly to Messenger Kids support via [email protected] with details of the problem, devices used, and steps tried so far.

For more visual guidance, you might find videos like "How To Fix Messenger Kids Not Working" helpful, showing step-by-step solutions on app handling and troubleshooting1.

Would you like me to walk you through uninstalling and reinstalling the app, or checking parental controls through Facebook step-by-step? Let me know what feels best!