Hi there! I see that when you try to call someone using the Messenger Kids app, the call immediately hangs up. To help get to the bottom of this, could you tell me if this happens with all contacts or just specific ones? Also, has this problem started recently after any app or system updates?

While you get that info, I can guide you through some common fixes for this issue on your Android 10 device using the WebKit browser:

1. Update the Messenger Kids App: Make sure the app is updated to the latest version available in the Google Play Store. Updates often fix call glitches.

2. Restart your Device: Sometimes a simple reboot can clear temporary glitches affecting calls.

3. Check Network Connection: Ensure your internet connection is stable. If you’re on Wi-Fi, try switching to mobile data or vice versa to test.

4. Clear Cache and App Data:
- Go to Settings > Apps & Notifications > Messenger Kids.
- Tap Storage & cache.
- First tap Clear cache, then Clear storage/data (note: clearing data may require re-login or app setup).

5. Check App Permissions:
- Under the same Messenger Kids app settings, check that permissions for Microphone and Camera are enabled, as these are required for calls.

6. Ensure Calls Are Allowed: Sometimes parental controls or device settings might block outgoing calls from Messenger Kids. Double-check any such restrictions.

7. Disable Do Not Disturb Mode: Make sure Do Not Disturb is off as it can interfere with call connectivity.

If you have already tried some of these, please let me know which ones, and we can look into more advanced troubleshooting or account-related issues.

Also, if it helps, there are community posts and videos addressing this call hang-up glitch with Messenger Kids apps that suggest similar steps and fixes1 2.

Let me know how it goes or if you want me to help walk through any of these steps! Are you able to call at all, or does it hang up every time immediately?

I call someone and it immediately hangs up

Thanks for letting me know the call immediately hangs up when you try to call someone on Messenger Kids. This is an issue some users have experienced, and there are a few known fixes we can try on your Android 10 device using the WebKit browser.

Let’s go through some steps to troubleshoot:

1. Restart Your Device
A quick restart can clear glitches that affect calling. Just power off your phone, wait 30 seconds, and power it back on.

2. Update Messenger Kids App
Make sure your Messenger Kids app is updated to the latest version. An outdated version can cause call problems. Go to Google Play Store, search for Messenger Kids, and tap Update if available.

3. Clear App Cache and Data
Clearing cache/data can fix corrupted temporary files:
- Go to Settings > Apps & Notifications > Messenger Kids
- Select Storage & cache
- Tap Clear cache and then Clear storage/data
Note this might log you out or reset app settings.

4. Check Permissions
Verify the app has permissions for microphone and camera:
- Settings > Apps & Notifications > Messenger Kids > Permissions
- Make sure Microphone and Camera are enabled

5. Check Network Connection
Make sure your internet is stable. Switch between Wi-Fi and mobile data to test if calls hang up on a particular network.

6. Reinstall the App
If the above doesn’t work, uninstall Messenger Kids and reinstall it from the Play Store.

I found parents with a similar issue where the call hang-up problem was resolved by these steps, especially updating the app and clearing cache/data1 2.

Could you please try these steps and let me know which ones you’ve done or if the problem persists? That way, I can help you with more advanced solutions if needed.

Are you able to make calls to all contacts or only certain people? That info will help too.