Hi! I'd be happy to help with your issue of not being able to see some of your friends on Messenger Kids. To start, could you tell me a bit more about what exactly you're experiencing? For example:
- Are certain friends missing entirely from the friends list?
- Did this happen suddenly or has it been like this since you started using the app?
- Have you tried any steps already to fix it?

Once you share a little more, I can guide you through some simple checks and fixes that should work on your Android device running Android 11 with a WebKit browser.

Yes, certain friends are missing entirely

Thanks for letting me know that certain friends are missing entirely from your Messenger Kids app. That helps narrow it down.

Here are some common reasons and steps you can try to restore the missing friends on your Android device:

1. Switch Profiles or Log Out and Back In
Sometimes, the app needs a refresh. If you have another child profile on the same device, try switching to that profile and then back to yours. If not, try logging out and then logging back in to the Messenger Kids app. This can reload your contacts list.

2. Check Parental Controls and Approved Contacts
On Messenger Kids, parents control the contact list. Ask your parent or guardian to open the Parent Dashboard and verify that the missing friends are still approved contacts. If contacts were accidentally removed or blocked, they won't appear on your list.

3. Confirm That the Friend's Messenger Kids Account Exists
If one of your friends deleted or deactivated their Messenger Kids account, their contact will no longer be available.

4. Refresh Contacts via the Parent Portal
Parents can add or re-approve contacts from the Parent Portal, which updates the child's contact list.

5. Update the App and Check Internet Connection
Make sure your Messenger Kids app is updated to the latest version and that your internet connection is stable for syncing contacts.

6. Clear Cache and Restart
Go to your Android Settings > Apps > Messenger Kids > Storage and clear the cache. Then, restart the app.

If you want, I can guide you step-by-step through some of these, starting with the simplest, like logging out and back in. How does that sound?

Or, if you'd like, I can also help you draft instructions for a parent or guardian to check parental controls and the Parent Dashboard for you.

Let me know how you'd like to proceed!

[Based on similar user experiences and Facebook official help sources]1 2