Hi there! I’m Alice. Sorry to hear you’re having trouble opening a contact in Messenger Kids. To better help you, could you tell me a bit more? For example, does the app freeze, crash, or show an error message when you try to open the contact? Or does nothing happen at all?

Once I know a bit more, I can guide you through some steps to fix this. In the meantime, here are some things to try that often help with such issues on Android 10 devices:

1. Restart the app: Close Messenger Kids completely (make sure it’s not running in the background) and then open it again.
2. Clear the app cache: On your Android device, go to Settings > Apps > Messenger Kids > Storage > Clear Cache. This removes temporary files that might be causing problems without deleting your data.
3. Check for app updates: Open the Google Play Store, search for Messenger Kids, and see if there is an update available. Installing the latest version can fix bugs.
4. Restart your device: Sometimes a simple reboot can resolve app glitches.
5. Verify parental controls: Since Messenger Kids relies on parent-approved contacts, double check from the parent account that the contact is approved and visible. This can be checked in the Messenger Kids settings under “Approved Contacts.”
6. Reinstall the app: If the issue persists, uninstall Messenger Kids and then reinstall it from the Play Store. This can fix corrupted app files.

If you've already tried any of these, please let me know, and we can dig deeper into settings or account specifics. Also, does this happen with all contacts or just one particular contact?

Looking forward to your reply!

I cant open a contact in messenger kids

Thanks for sharing that you can’t open a contact in Messenger Kids. To help further, could you tell me if this happens just with a single specific contact or with multiple contacts? Also, do you see any error messages when you try to open the contact?

Meanwhile, here are some additional targeted steps based on common issues I found for Messenger Kids contacts not opening on Android devices:

1. Switch Profiles: Sometimes the app can get confused if multiple profiles are involved. On your child’s account, tap their profile picture in the top left, then choose “Switch Profiles.” Switch away from the current profile and then back again. This can refresh the contact list and fix glitches.

2. Verify Parent Approval: Make sure from the parent’s Messenger or Facebook account that the contact is approved under the “Approved Contacts” list in the Messenger Kids settings. Without approval, the contact won’t open or show properly.

3. Clear App Cache and Data: You can clear both cache and data to reset the app state (note this will require signing in again):
- Go to Android Settings > Apps > Messenger Kids.
- Tap Storage.
- Tap Clear Cache first.
- If the issue persists, tap Clear Data, then sign back in to Messenger Kids.

4. Check for Updates: Ensure both the parent app and Messenger Kids are updated from Google Play Store. Sometimes compatibility issues cause contacts not to load properly.

5. Reinstall Messenger Kids: If the above steps don’t help, uninstall Messenger Kids and reinstall it from the Play Store. This often fixes corrupted files causing this issue.

If none of these steps fix the problem, there could be an account or server issue. In that case, contacting [email protected] with details might be necessary.

Does your app behave differently after trying these? Let me know, and I’ll help you further!

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