Hi there! I understand you're having trouble opening a contact in the Messenger Kids app, and it shows an error saying it can't load the third-party info. Let's work through this together.

First, could you tell me a bit more? For example, does this happen with just one contact or with multiple contacts? Also, have you been able to open contacts before on this device, or is this a new problem?

In the meantime, here's a step-by-step guide to troubleshoot this issue on your Android 10 device:

1. Restart the App and Device: Close Messenger Kids completely (use the app switcher to swipe it away), then restart your Android device. Sometimes a fresh start helps refresh app functionality.

2. Check Internet Connection: Ensure your device has a stable internet connection, as contact data often syncs from servers.

3. Clear App Cache:
- Go to your device's Settings.
- Tap Apps & notifications, then find Messenger Kids.
- Tap Storage & cache.
- Tap Clear cache (do not clear data unless necessary, as that may erase local app info).

4. Update the App: Confirm that Messenger Kids is updated to the latest version via Google Play Store.

5. Check Contact Approvals: The Messenger Kids system requires that the parent account approve contacts. If this isn’t done properly, contacts may fail to load third-party info. From the parent's Facebook account or Messenger Kids parental controls, verify that the contact in question is approved.

6. Re-login or Reinstall (if needed): If the problem persists, logging out and back in or uninstalling and reinstalling the app can sometimes fix deeper bugs related to cached data.

If you’ve already done any of these steps, please let me know which ones, and we can dive deeper. Also, knowing whether this issue affects just one contact or all could hint at whether the problem is local or with the specific contact’s account.

Does this help so far? Let me know!

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I would open my contact and it would say it can't load this therd info