Hi there! I see you're having trouble sending a friend request on Messenger Kids — the error says "we're having trouble completing your request," is that right? Let's get that sorted out.

To start, could you tell me if this happens only with one particular friend or with all friend requests you try to send? Also, are both you and the friend using Messenger Kids, and is your internet connection working well on your Kindle device?

Once I have that info, I can guide you step-by-step to fix it!

Still not working

Thanks for the update! Since it's still not working when you try to send a friend request on Messenger Kids using your Kindle with Android 11, let's try a few focused steps to get this resolved.

1. Check App Version
Make sure your Messenger Kids app is updated to the latest version available on the Amazon Appstore or Google Play Store for your Kindle. Outdated versions can cause errors like this.

2. Clear App Cache and Data
Sometimes corrupted cache or temporary data blocks functionality. Here's how you can clear it on your Kindle:
- Go to Settings > Apps & Notifications > See all apps > find Messenger Kids.
- Tap Storage & Cache.
- Tap Clear Cache and then Clear Storage/Data (note this may log you out, so have login info handy).
- Restart your Kindle and open the app again.

3. Check Parent Account Authorization
Messenger Kids relies on parent authorization through the parent’s Facebook account. Verify that the parent account linked to the child’s Messenger Kids profile is active and has proper permissions enabled. Sometimes, re-opening the Facebook app on the parent's device and confirming settings can help.

4. Restart and Reinstall
If clearing cache/data doesn’t fix it, uninstall the Messenger Kids app and reinstall it fresh. Restart your Kindle before reinstalling to refresh system resources.

5. Verify Internet Connection
A slow or unstable internet connection can interfere with sending requests. Try switching between Wi-Fi and mobile data or restarting your network router.

If none of these work, there may be a temporary service issue or a more complex account setting needing review. At that point, contacting Messenger Kids support directly via [email protected] would be the next best step.

Let me know if you want me to walk you through any of these steps! Are you satisfied with this solution for now?