Hi! I understand your Arenti device isn’t loading recordings, and I’d be happy to help you get that sorted out. To better assist you, could you tell me a bit more about what exactly happens when you try to view recordings? For instance, do the recordings just not appear at all, or do you get an error message? Also, are you using an SD card to store recordings or cloud storage?

Meanwhile, here are some common causes and steps to try that often help fix this issue:

1. Check Storage Status:
- If you use an SD card, make sure it’s properly inserted and recognized by the device. You can verify this in the Arenti app under "Video Management" settings where the SD card capacity should be displayed.
- Also confirm your SD card is compatible—Class 10 cards or higher are recommended for smooth recording.

2. Network Connectivity:
- Ensure your camera and your phone are connected to a stable Wi-Fi network. Poor connection can interrupt loading of recordings.

3. Camera Firmware & App Updates:
- Make sure your Arenti camera firmware is up to date, and that you’re using the latest version of the Arenti app from the Play Store.

4. Power Supply Check:
- Confirm the camera has a stable power supply. Fluctuations or interruptions can prevent recordings from being saved properly.

5. Restart the Camera:
- Power cycle your camera by unplugging it, waiting for about 30 seconds, then plugging it back in. This often resolves temporary glitches.

6. Review Recording Settings:
- Double-check your recording schedule or motion detection settings in the app to ensure the camera is set to record when expected.

If you have already tried some of these steps, let me know which ones, and we can proceed with deeper troubleshooting. Also, if possible, share your camera model and if any error messages appear.

Looking forward to your reply so we can get your recordings working smoothly again!

Tried all suggestions. It just says loading when trying to view recordings.

Thanks for letting me know you’ve already tried those initial steps. Since your recordings just say “loading” and never actually show up, it points to a deeper connection or app-related issue.

Let's try these next steps one by one:

1. Restart Your Router and Improve Wi-Fi Signal
Sometimes the connection between the camera and your phone can weaken. Try restarting your Wi-Fi router by unplugging it for about 30 seconds, then plugging it back in. Also, if possible, move your camera closer to the router or use a Wi-Fi range extender to ensure a stronger, more stable signal.

2. Reset the Camera
Perform a soft reset on your camera: With the camera powered on, press and hold the Reset button for about 5 seconds, then release it. This resets the camera’s network connection but should not delete your recordings. After reset, reconnect your camera to the Wi-Fi network in the Arenti app.

3. Clear Arenti App Cache and Data
On your Android device (WebKit browser but assuming app is installed), go to Settings > Apps > Arenti > Storage, then tap “Clear Cache” first. Try loading recordings again. If it still doesn’t work, clear data (note this will log you out, so be prepared to sign back in).

4. Lower Video Resolution Setting in App
Sometimes loading failures happen if the recordings are large or if bandwidth is limited. In the Arenti app settings under video options, try lowering the video resolution to something below 720p and see if recordings load.

5. Check Cloud Storage Status (if applicable)
If you use Arenti’s cloud storage, log in to your account on the app or website and check if your recordings are properly uploaded and accessible. An account sync issue can also prevent loading.

If after all this it still doesn’t load, there might be a server-side issue or hardware fault involved. Please try these and let me know the result. If recordings still won't load, I can help escalate this to Arenti’s technical support for a closer look.

Here’s an official reference about stable connection tips and resets that might help too: Arenti Video Loss Quick Fixes 1.

Are you happy with these steps so far?

What to do when Arenti recordings won't load?