[Workvivo] App stopping

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1 year ago In Workvivo
app stopping

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! I understand you're having trouble with the Workvivo app stopping on your device. Let's work together to resolve this.

Could you provide a bit more detail on when the app stops working? For example, does it crash during login, while using a specific feature, or at any other moment? Also, have you tried any troubleshooting steps so far, like clearing cache or reinstalling the app?

Once I have more details, I can guide you through some steps tailored to your situation!

U
user
1 year ago

yes, tried clearing cache, reinstall, restart. Good internet connection,enough storage

user
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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Thanks for that information! It looks like you've already done some solid troubleshooting steps. Let's dive a bit deeper into some other things we can check to get the Workvivo app running smoothly again on your Android device.

1. Check for App Updates: Sometimes, issues can arise from using an outdated version of the app. Please go to the Google Play Store, search for Workvivo, and check if there’s an update available. If there is, go ahead and update it.

2. Clear App Data: Since clearing the cache didn’t help, let’s try clearing the app data as well. Here’s how to do it:
- Go to Settings on your device.
- Tap on Apps or Apps & Notifications.
- Find and select Workvivo.
- Tap on Storage.
- Now, tap on Clear Data. This will reset the app to its default state, but you might need to log back in afterwards.

3. Check Device Permissions: Make sure that the Workvivo app has the necessary permissions to function correctly. You can check this by:
- Going to Settings.
- Selecting Apps.
- Choosing Workvivo.
- Tapping on Permissions to ensure that everything it needs is enabled.

4. Network Settings: Even with a good internet connection, sometimes your network settings can cause issues. You might want to reset these:
- Go to Settings.
- Tap on System or General Management.
- Look for Reset Options.
- Select Reset Network Settings (this will reset Wi-Fi, mobile data, and Bluetooth).

If you've tried all these steps and are still facing issues, it might be a good idea to reach out for further support. You can email our Workvivo support team at [email protected], and they can assist you further.

Are you satisfied with the solution I provided? Let me know if you need more help!

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