Hi there! I’m sorry to hear that the BJ's app is not working on your iPad. Let's see if we can get it sorted out for you.

First, can you let me know what exactly happens when you try to use the app? For example, does it crash, not load at all, or show any error messages? Understanding the specifics can help in pinpointing the issue.

In the meantime, here are a few steps you can try to troubleshoot the problem:

1. Restart the App: Close the BJ's app completely and then reopen it. You can do this by double-tapping the home button (or swiping up from the bottom if you're using a newer iPad), then swipe the app off the screen.

2. Check for Updates: Make sure your BJ's app and the iOS are updated to the latest version. Go to the App Store, tap your profile icon, and check for updates.

3. Check Your Internet Connection: Since the app works fine on your iPhone, ensure your iPad is connected to a stable Wi-Fi network. Sometimes, a weak connection can cause the app to not function properly.

4. Restart Your iPad: Restarting can often resolve temporary glitches. Just turn your iPad off and on again.

5. Reinstall the App: If it’s still not working, you might consider deleting the app and reinstalling it. Just tap and hold the app icon, select “Remove App,” and then download it again from the App Store.

Let me know how it goes after trying these steps or if you have further issues!

Tried them all. Still no go. I get a screen to find my local store, which it shows on a map, but the next steps says no stores within 25 miles. My local store is 3 miles from me

Thanks for providing those details! It sounds like your iPad is having trouble recognizing your local BJ's store, which can be quite inconvenient.

Here are a few things we can try to resolve this issue:

1. Location Settings: Ensure that location services are enabled for the BJ's app on your iPad. Go to Settings > Privacy > Location Services, then find the BJ's app and make sure it’s set to "While Using the App" or "Always." This allows the app to access your location to find nearby stores.

2. Check App Permissions: Sometimes, permissions might be inadvertently restricted. Under Settings > Privacy > Location Services again, check if the BJ’s app has permission to access your location properly.

3. Manual Store Selection: If the app still cannot find your store, try to search for your store manually. There should be an option to enter the name of your store or your zip code directly.

4. Network Issues: Confirm that your iPad is connected to the internet. Go to Settings > Wi-Fi and see if you are connected to a network. You might also try switching to another network if available or resetting your Wi-Fi connection by turning it off and on again.

5. Contact Support: If none of the above steps work, it might be worth reaching out directly to BJ's support. You can email them at [email protected], and they may be able to investigate any account-specific issues that could be causing this problem.

Please let me know how it goes! Are you satisfied with the steps I've provided, or do you need further assistance?