Hi there! I understand your Kids360 app's GPS tracking and positioning aren’t refreshing even after restarting the app a few times. Let’s get to the bottom of this together.

First, can you let me know if the child’s device (the one being tracked) has a stable internet connection during this time? GPS location updates require internet access to transmit the updated position. Also, is the GPS/location service enabled on the child’s device?

Assuming those basics are set, here’s a step-by-step approach you can try:

1. Check Internet Connectivity on Child’s Device: Make sure the device is connected to Wi-Fi or mobile data. If possible, switch between Wi-Fi and cellular data to test.

2. Verify Location Permissions: On the child’s Windows device, ensure Kids360 has permission to access location even in the background.

3. Disable Battery Saver or Power Saving Modes: Some power saving settings restrict background app activity or GPS updates. Turn those off temporarily.

4. Toggle Restrictions: In the parent’s Kids360 app, try changing any restriction limits or settings related to location, then reopen the app to prompt a refresh.

5. Restart Both Devices: Besides restarting the app, try restarting both the child’s and the parent’s devices to clear any cache or background issues affecting GPS updates.

6. Update the Apps: Ensure that both Kids360 apps (on parent and child devices) are updated to the latest version along with Windows updates on the child’s device.

7. Manual Update: In the parent’s Kids360 app, go to the Map tab and manually trigger a location refresh if available.

If after these steps the GPS still does not refresh, there might be a deeper network or app setting issue we need to check, or possibly contact Kids360 support for further assistance.

Let me know which steps you've already tried, and if you can confirm the internet and location permissions status on your child’s device. This will help me tailor the next steps for you!

Are you okay to try these?