Hi! I understand you set up Kids360 to block your child’s phone, but now when you try to open the app again to unblock it, the app isn’t working. Before we dive into solutions, could you tell me a bit more about what exactly happens? For instance, does the app crash, freeze, show an error message, or just not respond at all?

Meanwhile, here are some initial steps we can try to resolve this:

1. Restart your phone: Sometimes a simple reboot can fix temporary glitches with apps.
2. Check your internet connection: The app needs internet to communicate with your child's phone.
3. Close the app completely and reopen it: On your Android device, open the recent apps view and swipe away Kids360 to fully close it.
4. Clear app cache: Go to Settings > Apps > Kids360 > Storage > Clear Cache. This removes temporary files that might cause issues.
5. Verify you’re logged into the parent account correctly.

If you’ve already tried these, or if the app still won’t open properly, a good next step would be to check if the Kids360 app has any pending updates in the Google Play Store and update it.

Additionally, since you mentioned you had blocked your child’s phone via the app, sometimes the child’s device needs to be restarted as well for changes to sync properly.

Does the problem occur on your device only, or is your child’s phone also affected in unexpected ways? Let me know so we can narrow it down and troubleshoot further.