Hi! I understand that the Kids360 app is not fully loading on your Android 10 device, and you can't see your kids in the list, correct? Just to clarify a bit—are you seeing the app stuck on a loading screen, or does it let you in but the kids' profiles just don't appear? Also, have you tried restarting the app or your device already?

This will help me guide you better through the solution.

App not loading I can not see kids in the list it keeps loading

Thanks for confirming! Since your Kids360 app is stuck loading and not showing any kids in the list on your Android 10 device, let's try a few straightforward steps first to get things moving:

1. Restart the App and Device
Close the Kids360 app completely (make sure it's not running in the background), then restart your phone. This often clears temporary glitches.

2. Check for App Updates
Open the Google Play Store, search for Kids360, and see if there’s an update available. Running the latest app version can fix bugs that cause loading issues.

3. Verify Network Connection
Ensure your device has a stable internet connection. Kids360 needs internet to sync data between child and parent profiles.

4. Disable VPNs or Network Filters
If you have any VPNs or internet filters enabled on your phone, try temporarily disabling them. Sometimes they interfere with data syncing.

5. Clear App Cache
- Go to Android Settings > Apps > Kids360
- Tap on Storage
- Select “Clear Cache” (don’t clear data yet as it may remove saved info)
Then reopen the app.

6. Sign Out and Sign In
If possible, log out of your Kids360 account and log back in to refresh your session.

If these steps don't resolve the issue, make sure your child’s device is online and connected properly, as the app syncs their data to show in your parent list. Also, check if your child’s device has the Kids360 child app installed and running correctly.

If it still keeps loading without showing any kids, please let me know if there are any error messages or additional details, and we can dig deeper from there. You can also refer to the official Kids360 troubleshooting guide here for more detailed steps: https://helpcenter.kids360.app/?sc=web&sectionId=1&canContainSections=0&articleId=63 1.

Are you able to try these steps now?