Hi! I understand your Steps and Active Calories aren't syncing in the Hume Health app. Let’s work through this together to get it sorted.

To start, could you tell me if you're using the Hume app connected to Apple Health, Google Fit, or another platform? Also, have you noticed if the synchronization issue is recent or has been ongoing?

While I wait for your details, here’s a step-by-step approach you can try:

1. Check Bluetooth – Make sure Bluetooth is on in your Windows machine or phone if you’re syncing through a mobile device, as the band needs Bluetooth to communicate.

2. App Permissions – On your device, go to Settings > Privacy and verify that Hume Health has permission to access and write health-related data like Steps and Active Calories.

3. Health Platform Integration – In the Hume app, navigate to Me > Connected Apps and ensure the integration with your health platform (Apple Health, Google Fit, etc.) is enabled, and all relevant data categories, especially Steps and Active Calories, are authorized.

4. Sync Timing – Sometimes, the sync process takes a little time. After your band syncs with the app, it might take 30-60 minutes for the data to update on your health platform.

5. App Updates – Verify you have the latest version of Hume Health installed. Updates often fix syncing bugs.

6. Reconnect Devices – If none of the above work, try toggling off the health platform integration in Hume, unpairing and then re-pairing your band, and finally re-enabling the integration.

7. Data Source Priority – If you use multiple devices or apps that record activity, check the priority settings in your health platform to ensure Hume Health’s data source is prioritized.

Could you let me know which steps you've already tried? Also, are you syncing via mobile or desktop on Windows 10 WebKit? That way, I can guide you more precisely.