Hello! I’m sorry to hear that your grandson’s QuikTrip gift card isn’t working. Let's figure this out together.

First, could you provide me with a bit more information? Specifically, do you know if the card has been activated? Sometimes gift cards must be activated at the time of purchase for them to work properly.

If you're sure it was activated, it might also help to know if he's trying to use it in-store or at the pump?

Let me know so we can find the best solution!

He tried to use it at the pump.

Thanks for that information! Since he tried to use the gift card at the pump, there may be a couple of reasons why it didn’t work. Let’s explore those options.

1. Pre-Payment Requirement: Sometimes, gas pumps may require a pre-payment option to successfully process gift cards. If your grandson still has the option to go inside the store and pre-pay for the gas, that could be a good alternative. He would still receive the benefits of using the gift card that way.

2. Card Activation Issue: It’s also possible that the card wasn’t activated properly when it was purchased. If you still have the receipt, it might have some details that could help verify its activation.

3. Card Balance Check: Make sure there are funds available on the gift card. Sometimes, checking the balance can help clarify if there’s enough to cover the transaction.

4. System Error: Occasionally, there can be temporary issues with gas pumps or the payment system. If the card works in the store, it's likely just a gas pump issue.

If you'd like to get more specific help or there's a continued problem, you might consider contacting QuikTrip's customer service at 800-848-1966 for further assistance. You can also take a look at this discussion about potential issues with gas pumps on Reddit here.

Let me know if you’d like to explore any specific option further, or if you need any additional assistance!