Hello! I understand you're having trouble getting the Upside app to load, even with a strong internet connection. Let’s work together to find a solution for you.

First, could you please confirm if you have tried any troubleshooting steps already, like restarting your device or clearing the app cache? This will help me suggest more specific solutions.

If you haven't tried those yet, here are some steps to follow:

1. Restart Your Device: Sometimes, simply rebooting your phone can resolve temporary issues.

2. Check for App Updates: Make sure you have the latest version of the Upside app. You can check this in the Google Play Store:
- Open the Google Play Store.
- Search for "Upside."
- If an update is available, you'll see an “Update” button.

3. Clear App Cache: This can often resolve loading issues:
- Go to Settings on your Android device.
- Tap Apps or Application Manager.
- Find and tap on Upside.
- Select Storage and then tap Clear Cache.

4. Reinstall the App: If the above steps don't work, uninstalling and then reinstalling the app can help fix persistent issues. Your account balance should remain intact during this process.

5. Check for Server Outages: You can also verify if there are any known outages affecting the app by visiting Down Detector.

Let me know if you've tried these steps, and we can delve deeper if the problem persists!