Hello! I’m sorry to hear you're experiencing problems with the Upside app after submitting a receipt. To help you better, could you tell me a bit more about what exactly happens after you submit the receipt? For example:

- Do you get an error message?
- Does the app freeze or get stuck?
- Is your receipt not being accepted or processed?
- Are you having trouble with a specific receipt type, such as gas or restaurant?

These details will help me pinpoint the issue and guide you more effectively. Meanwhile, some common issues include delayed processing times (sometimes it can take several days), or needing to verify your payment method. Let me know what you've observed!

Hi, I uploading the receipt this afternoon, right now it is still saying uploading receipt-0 percent it is now 5 hours later

Thanks for sharing that detail. It sounds like your receipt upload is stuck at 0% for several hours, which definitely isn't how it should behave. Let's try a few things to get this moving again.

First, here are some easy steps to try:

1. Close and restart the app: Fully close the Upside app on your Windows device (make sure it's not running in the background) and then open it again.

2. Check your internet connection: Make sure your Wi-Fi or wired connection is stable. Try opening a webpage to confirm your internet is working properly.

3. Update the app: While on Windows with WebKit browser, ensure any Upside app updates have been applied if you use the Microsoft Store app version. (If you're using the web platform, reload the page and possibly clear the browser cache.)

4. Restart your computer: Sometimes this helps resolve stuck uploads or application hangs.

If after these steps your receipt is still stuck uploading at 0%, next we can try uninstalling and reinstalling the app or accessing Upside from a different device or browser to upload the receipt.

Also, keep your physical receipt safe, as sometimes manual intervention may be necessary if an upload fails completely.

Would you mind telling me if you’re using the desktop app or the web interface to upload the receipt? That way I can guide you more precisely.

Thank you, will try, I am using my cellphone

Thank you for letting me know you're using your cellphone to upload the receipt. Since the upload is stuck at 0% for a long time, and you are on a mobile device, a common and effective fix is to uninstall and then reinstall the Upside app on your phone. This often resolves glitches causing uploads to freeze or the app to behave unexpectedly. Your account balance and data will be safe through this process.

Here’s what to do step-by-step:
1. Uninstall the Upside app from your phone.
2. Restart your phone to clear any temporary issues.
3. Re-download and install the latest version of the Upside app from the official app store (Google Play Store for Android or Apple App Store for iPhone).
4. Log back in using your usual credentials.
5. Try uploading your receipt again.

If it still doesn’t work after reinstalling, make sure your phone’s internet connection is strong—preferably on Wi-Fi. Also, check for any phone software updates as sometimes app compatibility depends on your device OS version.

If problems persist beyond this, please let me know so we can explore other options or escalate to Upside Support directly.

Are you comfortable trying these steps now?

Ok, thank you

You're very welcome! If you run into any other issues or have questions down the line, feel free to reach out. And if you need direct contact with Upside support, you can email them at [email protected] for personalized assistance. They’re usually quite responsive that way.

Is there anything else I can assist you with right now?