Hi there! I understand you're having trouble with the Upside app not loading the screen on your device. To help you better, could you tell me if the app opens at all before it stops loading? Or does it just stay on a blank or loading screen? Also, have you tried any steps already to fix it? This info will help me guide you through the best solution.

Will not load app up

Thanks for clarifying that the Upside app just won't load at all on your Android 13 device using WebKit. Let’s try a few steps to get it up and running:

1. Restart your device: Sometimes a simple reboot clears temporary glitches. Hold down the power button, choose “Restart,” then try opening the app again.

2. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection. You could try opening other apps or websites to confirm connectivity.

3. Clear the Upside app cache and data:
- Go to Settings > Apps > Upside
- Tap Storage
- Tap Clear Cache first, then Clear Data (note: clearing data will log you out, so have your login info handy)
- Reopen the app and see if it loads.

4. Update the app: Open the Google Play Store, search for Upside, and see if there’s an available update. If yes, update it and try again.

5. Reinstall the app: Since the app won’t load at all, uninstalling and reinstalling can often resolve deeper issues:
- Tap and hold the Upside app icon, then tap “Uninstall” or “Remove App”
- Go to the Play Store, search for Upside, and reinstall it
- Log back in and check if it loads now1.

If after these steps the app still won’t load, please let me know if you see any error messages or specific behaviors. Also, I can check if there might be any current outages or more advanced fixes for you.

Are you comfortable trying these steps now?

Will I lose my money that I already have

I completely understand why you'd want to be sure about the safety of your existing balance. Rest assured, your Upside balance is tied to your account and securely stored. Simply reinstalling or updating the app will not cause you to lose your money. If you log in with the same credentials, your balance should still be there.

However, sometimes an outdated app version or logging in with a different account may cause your balance not to show correctly. Once you’re able to open the app again, make sure you are logged in with the right email or phone number.

If your balance seems missing or inaccurate after that, there are known steps you can try such as updating the app to the latest version or contacting Upside support for account verification and resolving balance discrepancies1.

So no worries on losing your existing balance—it’s safe as long as you’re using your original account. If you want, I can help you step through restoring access to your app now.

Are you ready to proceed with fixing the app so you can access your balance?