Hi! I see you're having trouble logging into the Wansview Cloud app on Windows 11 though your username and password work fine on your Android tablet. Let's get that sorted out.

To start, can you tell me if you're using the official Wansview Cloud PC software or logging in via the web browser on your Windows 11 machine? Also, have you recently changed your password or username via the Android app or any other device?

Meanwhile, here are some initial steps you can try:

1. Double-check the credentials: Sometimes copy-pasting can add extra spaces unnoticed. Try typing your username and password manually on Windows.

2. Update or reinstall the app: Ensure you have the latest version of the Wansview Cloud app installed on Windows 11. If not, please update it. If already updated, uninstall and reinstall to clear possible app glitches.

3. Clear app cache/data (if possible): If the app has any stored cache or login data, clearing those can help with login recognition issues.

4. Try login via browser: If you're using the desktop app, try logging in directly through the Wansview Cloud website to check if the issue persists on Windows outside the app.

5. Check for account restrictions: Sometimes Wansview accounts can have different login behavior on PC vs. mobile. Confirm that your account isn’t set to mobile-only access.

If you’ve tried the above or if the problem continues, let me know. There might be some device-specific settings or authentication details we need to look at deeper, such as Windows 11 security settings or network issues affecting the login.

Could you share what you've attempted so far on Windows 11? That way I can provide more focused help.

new/updated version installed, use/pass not recognised.

Thanks for letting me know you’ve installed the new version but the username and password are still not recognized on Windows 11, even though they work fine on your Android tablet. Let’s dig a bit deeper here.

Based on recent user reports, a few others have experienced login issues with the latest Wansview Cloud app — sometimes related to login interface changes or login method options being updated. Here’s what I recommend next:

1. Try switching login method (email/phone/country):
The new app version merged email and phone number login interface and added an option to switch countries during login. If you are using an email to log in, make sure your country selection matches where your account was originally registered. Try toggling the country before inputting your login info.
- On the login screen, look for any dropdown or flag icon to change the country code or region.

2. Clear any saved login or cached data on Windows:
- Go to Windows Settings > Apps > Wansview Cloud > Advanced Options > Reset (this clears cache and data).
- Then restart your PC and try again.

3. Test login via web browser on Windows:
Go to https://www.wansview.com and try logging in directly through the web interface with the same username and password. If this works, the issue may be app-specific on Windows.

4. Ensure no VPN or firewall is blocking the app:
Sometimes network restrictions on Windows 11 can interfere with login authentication. Disable any VPN or temporarily turn off Windows Firewall to test if login works.

5. Check for account or server issues:
If other users have reported similar problems, there might be a temporary server-side problem. For this, you could check Wansview's official support page or community forums to confirm if there’s an ongoing issue.

If you want, I can walk you through the steps to reset the app data on Windows or help you test the browser login now. Let me know!

You can also check this user discussion where others shared similar struggles and some solutions: Wansview Cloud login issues Facebook group 1.

Are you satisfied with this approach so far?

now i have to wait for an hour too many attempts. password reset requested.

Thanks for updating me. Yes, after multiple failed login attempts, the Wansview Cloud app enforces a wait time—usually about an hour—to protect your account from unauthorized access. Since you’ve already requested a password reset, that’s a good move to regain access safely.

Here are a few tips to help you through this wait period and prepare for successful login afterward:

1. Wait patiently for the cooldown period to expire: The app’s lockout is automated for security. Trying to log in again too soon will just restart the wait timer.

2. Use the password reset email or link properly: When resetting your password, make sure to use the link from the official Wansview site or app. Avoid clicking on links from unknown sources to keep your account safe.

3. Prepare for login after wait:
- Once the wait time ends, carefully enter your new password.
- Avoid copy-pasting; type the password manually to prevent extra spaces or errors.
- Double-check that the country/region setting on the login screen matches your account registration region.

4. After resetting your password, if you still see issues:
- Try logging in via a web browser on your Windows 11 device to verify the credentials work there.
- If successful, then attempt again on the Windows app.

5. Keep your app updated: The latest app versions often iron out glitches related to login and account lockouts.

If the wait period passes and you still can’t log in, or if you experience repeated lockouts despite correct credentials, please let me know. We can then explore additional steps like verifying network conditions, checking for account-specific blocks, or contacting Wansview’s support team for assistance.

For reference, some users encountering similar ‘too many attempts’ issues have found guidance here:
- https://www.facebook.com/groups/Wansview/posts/24438392985800583/
- https://www.wansview.com/support

Would you like me to walk you through using the password reset link or checking login via browser once the wait time is over?

Are you satisfied with this plan so far?