[Wansview Cloud] Says to log into. When I do it comes up for a few seconds then goes back to login page ?

L
LOREN WILSON
8 months ago In Wansview Cloud
Says to log into. When I do it comes up for a few seconds then goes back to login page ?

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Hi there! I understand you're trying to log into the Wansview Cloud app on your iPhone, but after entering your credentials, it briefly loads and then returns to the login screen. Let's work through this together.

To clarify, are you able to enter your correct username and password, or is the app not accepting your credentials at all? Also, have you tried any steps so far, like restarting the app or your phone?

In the meantime, here are some common solutions to this login loop issue on the Wansview Cloud app for iOS (version 18_7):

1. Check Your Network Connection:
Make sure your iPhone is connected to a stable Wi-Fi or cellular data network. Sometimes logging issues happen if the connection is weak or there is a proxy involved.

2. Avoid Proxy or VPN Settings:
Ensure your iPhone's network settings are not using any proxy or VPN, which might interfere with app authorization.

3. Force Close and Restart the App:
Swipe up from the bottom of the screen (or double-click the home button) to open the app switcher. Find Wansview Cloud, swipe it away to close it, then reopen and try logging in again.

4. Reboot Your iPhone:
Sometimes a restart clears out minor glitches.

5. Update the App:
Check the App Store for any updates for the Wansview Cloud app and install if available.

6. Clear App Cache or Reinstall:
Since iOS doesn’t have a direct clear cache option, uninstall and reinstall the Wansview Cloud app. This can often fix corrupted data causing login loops.

7. Check Your Account on the Website:
Try logging into your Wansview account through their official website to confirm your credentials are correct and your account is active.

8. Reset Password:
If you suspect a password issue, reset it from the app or website and try logging in with the new password.

If you’ve tried these steps and the problem persists, it could also be due to server issues on Wansview's side or an app bug. In that case, please let me know, and I can help you escalate this or check for any current outages.

Let me know how you’d like to proceed or if any of these steps work for you! I'm here to help.

L
LOREN WILSON
8 months ago

Says to log into. When I do it comes up for a few seconds then goes back to login page ?

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