[Wansview Cloud] Not able to replay.

J
Joel
7 months ago In Wansview Cloud
Not able to replay.

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Emily Roberts

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7 months ago

Hi! I see you're having trouble with the replay function on your Wansview Cloud app. To help you better, could you please tell me a little more? For example, are you unable to replay recorded videos at all, or does it show any error messages like "no available play source"? Also, is your camera recording to a memory card or cloud storage?

In the meantime, here are some straightforward steps you can try to fix common replay issues on the Wansview Cloud app:

1. Restart the App and Device
Close the Wansview app completely on your Windows device and restart it. Also, try restarting your camera and Wi-Fi router to refresh connections.

2. Check Storage and Recording Settings
- If you use a microSD card, ensure it is properly inserted and formatted.
- Make sure your camera has set recording scheduled (e.g., "24/7" recording or motion detection schedule) to save videos.
- In the app, try tapping the “Replay” button again to access the recordings7.

3. Update Firmware and App
Sometimes outdated firmware or app versions cause playback problems. Check if there is an update available for your camera firmware or the Wansview Cloud app.

4. Network and Permissions Check
- Ensure your phone/device is connected to a stable Wi-Fi or cellular network.
- Check if there's any VPN or proxy turned on that might block streaming.
- In browser settings, allow any permissions or Flash access if prompted (mostly for web view)9.

If you have already tried these or if the problem persists with any specific error message, please let me know so I can guide you through more advanced steps.

Are you satisfied with these initial suggestions?

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